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Removing Jabber pasted-screenshot label

JR304
Level 1
Level 1

When pasting a screenshot into the Jabber chat, it always adds a long cryptic description over the image.  This obstructs the image and the description is of no value at all.

How can one de-activate that label?

JabberScreenshot.jpg

3 Replies 3

Brad Magnani
Cisco Employee
Cisco Employee

@RITR also reported this on his post a few days ago: https://community.cisco.com/t5/collaboration-applications/jabber-15-x-shows-guid-over-pictures-why/td-p/5254907

Your best course of action is get a TAC case open so an engineer can investigate if this is a known issue.  Be prepared to provide TAC with:

Which specific build version of Jabber?
When did you first begin seeing the GUID show up on images?
Were there any recent configuration changes that may have caused it (client upgrade, etc.)?
Is it 100% reproducible for all images?
Generate a Jabber Problem Report with screen shots (like you did above)

Brad


Hi Brad,

1. Version 15.0.0.59289 Build 309289 

2.  Some months ago.  Before that, there were no such information written over the images.

3. Perhaps it was after an upgrade that our company did.  I am not sure about this and I am the end-user.  Our admins don't know the answer.

4. Yes, it is for all pasted images 100% of the time.

 

Brad Magnani
Cisco Employee
Cisco Employee

A new bug was created, it's now resolved in 15.0.2.

File description details in screen capture no longer auto-hiding in Jabber for Windows 15
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwo09408