Tandberg Content Server recording question

[Jason.Beiter]

Hello,

We have a customer is looking to implement “simple” or “one button” recording using a Tandberg Content Server while in a call. They have TCS that was recently updated and is on the network, but integrating it with the Tandberg infrastructure, like ourTelepresence Management Suite and Codian Bridge is not obvious.

Currently,they have to “manually” add in the recording@example.com endpoint into the bridge to enable recordings by going through TMS or the Codian to add it. So, end users can’t do it themselves once they’ve entered aconference bridge.

Is there a more simple way to do this?

Thanks,

Jason

[keglass]

I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa), specifically in the TelePresence space, where our Cisco technical support experts provide debugging assistance.   Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.

We hope to hear from you again.

Kelli Glass             

Moderator for the Cisco Collaboration Community