My company has experienced this issue for the last few Jabber upgrades. McAfee sees a file as an Artemis Trojan and deletes it. This has happened when users upgraded from 10.6.4 to 11.0.x, 11.1.x, 11.5.x and most recently 11.6. For the latter version the file "Binary.NewBinary26" was deleted from several directories on a user's machine. For example, c:\Windows\Installer\a519858.msi\Binary.NewBinary26.
The deletion of this file then causes issues for the user when they attempt to upgrade to the next version. Because this file is missing the upgrade fails and the user is prompted informing him that the file is missing from a particular directory. The workaround that we've been using is to place the installer for the older version that's installed into said directory. This usually works but not for all users. When it doesn't Jabber must be completely removed, including in the registry. This is all very time consuming and a bad user experience. According to our IT Security department Cisco should share the Jabber installer with McAfee before every new release to ensure they add the files to their trusted file database and validate them against all new DAT releases. Is Cisco currently doing this? If not, then please start doing this as soon as possible to avoid this issue in the future.
