TURN Credential Error

[AntonVoylenko]

Hello All,

I get next error when i try reach jabber guest link:

TURN Credential Error

Please confirm the Call Control and Media settings are correct.

Message: Failed to acquire TURN credentials

Category: 12 (TURN_CREDS_ACQUIRE_FAILED)

Code: 0

In webcommon-tomcat.log i can see next messages:

2014-09-05 19:24:44,437 6593604 [http-nio-8080-exec-8] DEBUG com.cisco.jabberc.roapsipgw.ResourceHelper  - getShortTermTURNCreds vcsc=[exp-c1.phone.kv.aval] vcscPort=[443] vcscDomain=[phone.kv.aval] vcscUsername=[jguser] vcscEncrpytedPassword=[MJSUTdfaYjc1QyIwjl7Vrw==] turnCredDurationSecs=[1800] turnCredMaxUse=[8] externalVcsETurnServer=[exp-c2.phone.kv.aval] externalVcsETurnPort=[3478]

2014-09-05 19:24:44,437 6593604 [http-nio-8080-exec-8] DEBUG com.cisco.jabberc.roapsipgw.ResourceHelper  - getShortTermTURNCreds xml request=<Command><ShortTermCredentialAdd><Name>cee0e706-3782-4d92-be55-0697405554bb</Name><Password>cee0e720-3783-4d92-be55-0697405554bb</Password><Domain>phone.kv.aval</Domain><ValidDuration>1800</ValidDuration><MaxUse>8</MaxUse></ShortTermCredentialAdd></Command>

2014-09-05 19:24:44,437 6593604 [http-nio-8080-exec-8] DEBUG com.cisco.webcommon.util.HttpUtils  - makeXmlRequest entered.

2014-09-05 19:24:44,496 6593663 [http-nio-8080-exec-8] ERROR com.cisco.jabberc.roapsipgw.ResourceHelper  - getShortTermTURNCreds HTTP POST Request failed, IOException occured

javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated

      Full stacktrace here...

2014-09-05 19:24:44,499 6593666 [http-nio-8080-exec-8] INFO  com.cisco.jabberc.roapsipgw.ResourceHelper  - getShortTermTURNCreds Creds=

2014-09-05 19:24:44,499 6593666 [http-nio-8080-exec-8] ERROR com.cisco.jabberc.roapsipgw.rest.CallResource  - newCall TURN creds failed with RoapError [code=0, message=Failed to acquire TURN credentials, category=12]

Who faced with similar problem?

[mrmccann]

Hi Anton,

I assume you've followed the Install and Configuration guide to properly configure settings on the Call Control and Media page?  If so, what does the Neighbor Zone in VCS-C for Jabber Guest server show?

Mike

[AntonVoylenko]

Yes, i followed the Install and Configuration Guide.

Neighbor Zone to Jabber Guest shows next:

State     Active

Number of calls to this zone      0

Bandwidth used on this Expressway      0 kbps

Total bandwidth used across this cluster             0 kbps

Search rules targeting this zone               0

[AntonVoylenko]

It was Jabber Guest bug. I've changed Jabber Guest ova and it solved my problem. 

[jalumbau]

Hi Anton, can you specify what exactly you changed?

[AntonVoylenko · Accepted solution]

Hi,

I upgraded Jabber Guest to 10.0.2.75 version. Before upgrade i had Jabber Guest 1.0.6.101.

[jalumbau]

Ahh, good deal. Thanks Anton.
 

[KY_]

Hi Everyone,

I have same problem . We are using  Jabber guest version 10.6.10.11.

All creadential are correct .

Error:

Failed to acquire TURN credentials
Category: 12 (TURN_CREDS_ACQUIRE_FAILED)

[niliu2]

This message may mean that the call control and media settings for Cisco Expressway-C may not be configured correctly. Check the settings:
1. Sign in to Cisco Jabber Guest Administration as an administrator.
2. Click Settings, and then click Call Control and Media.
3. Under Cisco Expressway-C, if Request short-term TURN credentials from is set to Expressway-C server specified above, make sure that the value in the Expressway-C (IP address or DNS name) field is correct.
4. Check the value in the HTTP port field. The default value is 443.
5. Check the values in the Cisco Expressway-C administrator Username and Password fields:
  - The administrator account is created on the Cisco Expressway-C (Users > Administrator accounts).
  - The Cisco Expressway-C administrator must have read-write and API access.
6. Check Cisco Expressway-C server certificate or Cisco Expressway-C certificate authority certificate.
  - It must use RSA keys greater than or equal to 1024 bits.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Guest/10_6/icg/JABC_BK_JF2738FB_00_jabber-guest-server-106-installation/JABC_BK_JF2738FB_00_jabber-guest-server-106-installation_chapter_00.html

[KY_]

Hi Niliu2,

Everything is configured as well .

I changed FQDN to ip address on  settings-Call Control and Media section then its works now and call can be established  fine.

Thanks