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Unity Connection Call Handler greeting

G3261
Level 4
Level 4

Does anyone knows if you can 'MAKE' or force callers to hear MAIN greeting before they make their selection of option 1,2 or 3 and so on in UC call handler? Thank you

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

Use two call handlers, the first one with a greeting that lists the options and ignore caller input, after greeting send to another call handler with a greeting of something along the lines of "enter your selection now" and the caller input you want to have.

 

Might not be the best user experience for someone who already knows which options they want to enter and have them hear the whole thing before they can input anything.

HTH

java

if this helps, please rate

View solution in original post

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

Use two call handlers, the first one with a greeting that lists the options and ignore caller input, after greeting send to another call handler with a greeting of something along the lines of "enter your selection now" and the caller input you want to have.

 

Might not be the best user experience for someone who already knows which options they want to enter and have them hear the whole thing before they can input anything.

HTH

java

if this helps, please rate

Thank you Jaime....much appreciated!

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