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Unstable Voicemail to mail Office365

OrBaram
Level 1
Level 1

Hello everyone,
At a client, I Integrated the Unity with the 365 in the cloud and we made a Call handler that sends the received message to the email of one of the workers.
The problem is that every time it works properly for a day or two and then the messages that are received stop being received by the email.
I do see the voice messages in the inbox, but I don't see that it has reached the customer's email.
Do you have any ideas, please, how I can debug the situation?
Which logs can I download and is there a way to perform a direct test through Unity?
And in addition, I saw that it is possible to send the email to several users (Distribution)
I tried to execute and failed, do you know a guide that explains in detail?
Thank you very much!
Cisco Unity version 12.5

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