WebEx Meetings Application Freezing

[josealvesneto]

I have experiencing some issues with WebEx sessions in an especific customer, when the the user is in a current session the WebEx Meetings Application freezes and do not work anymore.

I have that to kill the process on Windows 7 and get into again on the session.  I already reinstalled the WebEx Meetings Application (onpremmc.msi) and the problem persist.

What kind of troubleshooting I need to do to solve this issue? Somebody can share some experiences about this issue.

Version: WebEx 2.5.1.6139.B-AE

WebEx App: 29.13.41.30001

[Steve S]

I also started experiencing this issue about 1 week ago. When I start Webex, it freezes as soon as it starts (I can see the attendee list). I cannot click anywhere on the application, and I cannot connect to audio. I need to use Windows Task Manager to end the application.

I also tried reinstalling, but this made no impact.

When I restart my machine, I can often times connect to webex the 1st time after restarting. I cannot connect a 2nd time.

I am not sure if this is related or not, but very recently I upgraded to Office 365. The issue was not present before this.