Solved: WebEx on Prem Inactive User Removal

vantipov · ‎09-08-2015

I have WebEx on Prem version 2.5 integrated with my LDAP. If I delete an account from my LDAP tied to WebEx group, WebEx directory shows this user as "inactive". At this point I have a very large number of inactive users in WebEx. Is there a way to clean out old inactive accounts or does WebEx do this automatically after a specified period of time?

dpetrovi · ‎09-08-2015

Hi Vlad,

Regardless of user management (local user profiles, synced from CUCM/LDAP, or created via SSO/SAML), once a profile is created on CWMS, it is not possible to delete it. You can only deactivate the user profile.

We do have an enhancement request submitted for this: CSCub27578 Ability to delete user accounts in CWMS. Please, share it with your Cisco Account Team so they can pursue it forward with Product Management so we can get it included in the upcoming releases.

Kind regards,

-Dejan

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dpetrovi · ‎09-08-2015

Hi Vlad,

Regardless of user management (local user profiles, synced from CUCM/LDAP, or created via SSO/SAML), once a profile is created on CWMS, it is not possible to delete it. You can only deactivate the user profile.

We do have an enhancement request submitted for this: CSCub27578 Ability to delete user accounts in CWMS. Please, share it with your Cisco Account Team so they can pursue it forward with Product Management so we can get it included in the upcoming releases.

Kind regards,

-Dejan

vantipov · ‎09-09-2015

Dejan, thanks as always for answering this question. I will submit the request.

Mike Sampson · ‎02-10-2016

Is there a way to delete inactive users directly thru the console?

Also, WebEX will send email reminders to active participants from inactive users recurring meetings. If we can't delete users we need a way to delete recurring meetings from disabled users.

dpetrovi · ‎02-10-2016

Hi Mike,

There is nothing that you could do yourself without TAC assistance as you would need CLI access to the system using Remote Support Account (only TAC is allowed to do this).

For one off cases, if you have an inactive user that has meetings that are causing these annoying reminders and you know exactly which meetings those are, TAC can try to get developers involved to delete those meetings from the Database.

However, this is only possible for exceptional cases, and is not something TAC could do all the time for every user that gets deactivated.

If you want to address this for a known user at this time, we can work within the TAC ticket you have opened with me, and I can see to get the resources to assist us with this.

-Dejan