Can Anybody help me to understand the UCCX stuff

[Arjun Kamble]

Hi All,

Hope you all are doing good,

I want to know the some basic function of - CVP and communications between agent and caller

1] Session

2] Transaction

3] ............. 

these topics comes under UCCX or UCCE.

Thank you,

Arjun Kamble

[Venkatesh Perumal]

Please elaborate the topic you want to know.

you can have a look on the SRND which gives you an overview of almost everything about the application you want.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/UCCX_BK_C39FDB35_00_cisco-unified-contact-center-express/UCCX_BK_C39FDB35_00_cisco-unified-contact-center-express_chapter_01.html