WebEx - outlook crashing

[jswift001]

We began seeing an issue with WebEx causing outlook to crash when opening a meeting with a webex invite attached.  We also noticed the body of the invite on the calendar seems to change from HTML to plain text.  We're running outlook 2010 and 2013.  has anyone seen this?  We tried replacing wwlib.dll and it didnt work.  

[dpetrovi]

What version of Cisco WebEx Meetings Server do you have deployed in your environment?

What is the version of the Productivity Tools you are using?

Thanks.

-Dejan

[jswift001]

here is the info from our WebEx site - 

About Meeting Center
Service version: WBS30
Page version: 30.1.0.10039
Application version: 30.1.0.10038

We're using a few versions of the productivity tools, starting with 2.36.13022.10001 up to 2.40.1000.10038.  T

[dpetrovi]

Hi,

I would suggest you reach out to WebEx SaaS support directly as this community is for Cisco WebEx Meetings Server and Cisco Unified MeetingPlace products and not observed by WebEx SaaS experts. You can call them, reference your WebEx Site name, and explain the issue. I am not aware of known problems with this, but they might have more information.

I hope this will be of help.

-Dejan