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Webex shared media in share screen feature

asafgo616
Beginner
Beginner

Hello,

 

My customer have webex 2.7.1.12.B-AE

 

When he shared a screen in meetings and played video/song from his computer / Youtube The participants can see the video very well but it without sound,

 

someone encountered this problem before?

 

I saw on the Collaboration Help Page that I could play video through "Multimedia Viewer".

in the latest Ver of Webex - 3.X The feature is supported?

 

Link:

https://collaborationhelp.cisco.com/article/en-us/WBX31038

 

Thanks,

Asaf

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