WebEx - Windows Phone 10 SSO

[joshwidup]

Hey folks...I can't seem to find a good starting place for this so I figured this would be a good entry.

We're a SSO shop with authentication for WebEx pushing through ADFS.  This seems to work everywhere but on Windows Phone 10.  The latest application update (today) still seems to be having issues.  It passes the authentication out to ADFS and ADFS issues the token back to the application properly but then the Cisco App says "There is a problem with your account. Try signing in again"

Deleting the credentials, app, reinstalling, etc doesn't seem to affect any change to this error. Does anybody have thoughts on how to proceed with this?

Josh

[keglass]

Hi, Josh,

I'm sorry you are experiencing problems with your WebEx mobile app. I recommend you check out the WebEx Help Central for more information and guidance.

Space: WebEx Meetings Mobile | Cisco WebEx Help Central

I also found this document for SSO configuration that may be useful.

Single Sign-on Configuration | Cisco WebEx Help Central

I hope this helps. Thanks for participating in the community.

Kelli Glass

Moderator for Cisco Customer Communities

[kunal.pole]

Is this issue resolved?  I have the same problem.