What does this error mean, Unable to find WebEx service center site information for Jabber? We have webex on Prem installed and it works. However we can't get it to work with Jabber. ANy ideas....

[marvin1234]

[Srdjan Ciric · Accepted solution]

Hello Marvin,

Lets start with this:

Did you try with hostname of webex site and do you get a different error?

What version of CWMS you are using?

Thanks Srdjan

[marvin1234]

That fixed the issue instantaneously. Thanks for the reply. Best.

[Arun Kumar]

Hi Marvin,

Please follow below doc to configure CWMS and Jabber to this integration to work:

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_E4CC9599_00_environment-configuration-guide_chapter_01.html

based on above messages seems that you have not configure conferencing profile on Jabber/CUP server, if you have done so please make sure to assing this profile to your end user in Jabber/CUP server and then try to re-configure on Jabber client.

HTH

Arun