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Collaboration Blogs
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Hi Devnet users, I’m Craig and I’ve been working with the Sandbox team creating new labs. Our newest lab is Packaged Contact Center Enterprise (PCCE) and the first phase of implementation for this lab is now available for Devnet users to check out for fre... Read More
  • Contact Center Task Routing
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Greetings!We at Cisco Customer Care Business Unit (CCBU) have been on a mission to make Enterprise Contact Center offer a great experience for our customers.So why enable multichannel routing?We as customers are evolving. With the proliferation of smartph... Read More
  • Contact Center Task Routing
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