Hi, I need to enable automatic call answering on a particular extension using the Cisco Finesse API. I once found on these forums that it was possible, but I can't find the post or answer anymore. Is my assumption correct? Thanks
Have been following the steps detailed at https://developer.cisco.com/site/sso/ to setup SSO for a custom app for CUCM hooking into the user data services API. Step 2 calls for a third party SSO client ID. I unsure what this client ID is referring. We are...
I have completely implemented Whisper Coaching in Jabber Devices.
We have a supervisor jabber device that whisper coaches an agent who is speaking to a customer.The issue I'm having is the audio that is heard on the agent device is garbled.
Hi team, is anyone out there very familiar with the Jabber Web SDK? I don't understand much about this and we have a situation here where we are using the Jabber Web SDK and the firefox extension, we see that our aopi registers with the call manager but c...