What are the new connectors for Webex Contact Center? The new business application connectors for Salesforce, Microsoft Dynamics, and Zendesk are out-of-the-box connectors that improve customer interactions by embedding the Webex Contact Center exper...

Hello All,Announcing the general availability of the new and improved Context Service gadget for Finesse!The new journey gadget can be deployed in a phased manner starting with one pilot team and expanding to the rest.^ click to expand ^New features ...

Hello,We have added a new Context Service use case recipe for end customers and partners to try out.This use case recipe coversPersonalized greetings when customer callsDetect Repeat callersContextual/Dynamic routing of calls based on customer's jour...

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Hello,We are very excited to announce the availability of two new features in Context Service that will make it easier for partners and customers to manage their Hybrid Contact Center deployments -1. Resources UI tool to view the status of all compon...