Hello All,Announcing the general availability of the new and improved
Context Service gadget for Finesse!The new journey gadget can be
deployed in a phased manner starting with one pilot team and expanding
to the rest.^ click to expand ^New features and c...
Hello,We are excited to announce that the 2.0.5 version of the Context
Service SDK is now available. This version of the Context Service SDK
features an updated object model. You can download the 2.0.5 version of
the Context Service SDK from the Context S...
Hello,We have added a new Context Service use case recipe for end
customers and partners to try out.This use case recipe
coversPersonalized greetings when customer callsDetect Repeat
callersContextual/Dynamic routing of calls based on customer's
Hi,To make it easier to integrate with the Context Service, a new sample
has been uploaded to GitHub. It provides an example of how you could
write a REST API on top of the Java Context Service SDK. This is useful
for situations where you are using Javasc...
Hello,We are very excited to announce the availability of two new
features in Context Service that will make it easier for partners and
customers to manage their Hybrid Contact Center deployments -1.
Resources UI tool to view the status of all components ...
A new Context Service Java SDK sample has been published online, now on
the Cisco DevNet portion of GitHub. It is a Java Swing-based UI and
demonstrates the following features:Getting statusGetting JMX
metricsConnection state listenerField and Field Set
We've been regularly pushing improvements to the Context Service SDK.
The current base version is 1.0.5 and the current extension version
(auto-upgrade from the cloud) is 1.0.6. We recommend that you update
your SDK to the latest base version of 1.0.5 bec...
We've pushed out an update to the Context Service SDK extension. This
new version is 1.0.5. Your app should automatically download the update
the next time you connect. However, there is an issue automatically
processing this update if you do not explicit...
We've updated the Context Service SDK to version 1.0.4. This version
provides improved performance and also some SDK calls. However, this
requires a few changes on your part. This new version impacts you in the
following ways:You are no longer able to reg...
I'm trying to use the native Rest client in studio.I'm able to get everything from the JSON response except when there is a child element in the json response that is an array type. I need to be able to convert the array to a string value, can I use an it...
Hi,I am using Finesse API to show agent details for supervisor. Currently I am showing agent name and state. I am retrieving that information using Team API. Now I am looking for the way how to show phone number of customer who agent is talking...
Hi to everybodyI'm new to cisco cvp. I'm trying to create a project with DataBase element. I Have configured my JNDI name and write my custom select.In type section I have set multiple. In my log I saw there aren't error.now my question: How can i retriev...
We have a client application that relies on AXL Change notification feature to sync the changes done directly on Call manager. It used work find but recently we noticed that it has stopped working because of the huge amount of change found in the CNF cach...