Please note, I am new to this this reporting stuff, so be kind.
I have searched for this topic several different ways but nothing comes up that clearly defines what I am looking for.
Have the need to get reports on inbound calls on all our 800# and local numbers (individually and collective) and be able to see historical data/trends over time. Have these reports to be automatically emailed weekly and monthly.
I have looked at CDR but not seeing how to generate reports for external numbers only internal extensions and still have yet to find how to schedule emailing of reports. I have configured the ability to manually send email reports but there appears to be some scheduling capabilities, but do not see how to get it working.
We are on 11.5.
Is the system not setup for this type of reporting and will I need to go 3rd party for it?
Any help is greatly appreciated.
-b
