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can't log in to C60 using TC console

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This document was generated from CDN thread

Created by: Andy Wander on 02-05-2011 05:54:12 PM
I get:

Exception received
java.util.concurrent.ExecutionException: java.lang.RuntimeException: org.apache.http conn.HttpHostConnectException: Connection to https://10.150.0.47:443 refused

I have no problem connectung using TC console to a C40 that is also on my netwrk.

Any ideas?

Andy

Subject: RE: can't log in to C60 using TC console
Replied by: Viggo Fredriksen on 03-05-2011 10:45:49 AM
Hi Andy,

  are you able to access https://10.150.0.47:443 directly using your web browser? If not
you could try to set the following configurations, reboot the codec and check if TC Console works

1xConfiguration NetworkServices HTTP Mode: On
2xConfiguration NetworkServices HTTPS Mode: Off


Subject: RE: can't log in to C60 using TC console
Replied by: Andy Wander on 11-05-2011 02:35:33 PM
Hi Viggo:

Thanks for the reply.

-the C40 is running TC4.0.1.240265; C60 is running TC4.1.0.247017

-I can't connect to the C60 using https, though it is ON in web config pages


I tried changing the HTTP/HTTPS configuration settings on the C60:
They were set at:
*c xConfiguration NetworkServices HTTP Mode: On
*c xConfiguration NetworkServices HTTPS Mode: On

I tried changing to:
*c xConfiguration NetworkServices HTTP Mode: Off
*c xConfiguration NetworkServices HTTPS Mode: On
And rebooting

As well as to:
*c xConfiguration NetworkServices HTTP Mode: On
*c xConfiguration NetworkServices HTTPS Mode: Off
And rebooting

And in both cases, I can’t connect via https, with or without the ":443"


I also realized that the unit had no password set, so I set the adminpassword back to the default, and tried again-still no https connection.


Finally, I am having inconsistent results using the CLI commands; I have always been able to use abbreviations of the commands as long as they are long enough to be unique-for instance, "xconf networks" instead of "xConfiguration NetworkServices", but they only work "some of the time" on this unit. Don’t know if it is related.


Andy

Subject: RE: can't log in to C60 using TC console
Replied by: Maxim Satchouk on 13-06-2011 02:35:50 PM
We had the same problem with C90 and TС 4.0.4, 4.1.0 & 4.1.1

using https,  web config pages is ON

If someone did connect , please let me know how it was done.

Subject: RE: can't log in to C60 using TC console
Replied by: Roger Boe on 14-06-2011 12:09:46 AM
Hi Maxim,

This could be the case of the unit is not able to generate a HTTPS certificate. We have seen this with others. The unit needs a system name to generate the certificate, so the workaround will be to configure the system name: xConfiguration SystemUnit Name: <name>
and then reboot the codec.

The system will now generate the certificate and you will be able to connect.

Best regards
Roger

Subject: RE: can't log in to C60 using TC console
Replied by: Andy Wander on 30-06-2011 07:23:13 PM
It "got better" after I upgraded the software to the same 4.1.x version it was already running, and let the codec sit for about a week.

It still has no "system name" set.
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Community Member

Ran into the same issue about 5 minutes ago with some new SX80s.  Thanks for the HTTPS comment.  Simple fix.

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