Created by: Ivan Fernandez on 19-02-2013 09:08:00 AM Hi In what ways can I capture data after an agent performs a tranfer to an ivr application using call studio? Thanks Ivan
Subject: RE: Capture data from an agent tranfer to the IVR Replied by: Michael Aossey on 19-02-2013 09:16:33 AM Hi Ivan, Can you be more specifc about what data you need to capture and what kind of agent this is (UCCE w/CAD or CTIOS, 3rd party ACD (Avaya, Nortel))? Without some more detail it will be hard to point you in the right direction.
Subject: RE: Capture data from an agent tranfer to the IVR Replied by: Ivan Fernandez on 21-02-2013 09:28:28 AM Hey Michael Thanks, i'll get back to you on this .
Subject: Re: New Message from Ivan Fernandez in Customer Voice Portal (CVP) - Genera Replied by: Ivan Fernandez on 25-02-2013 10:12:54 AM I had confirmation on this ,it is an Icm script will pass the details that I need... I had a look at the CVP Subdialog Start but seems to only accepts one parameter (I need two ) so I guess if I use it has to be seperated by a symbol e.g a colon and then I will need to export it again...
> Ivan Fernandez has created a new message in the forum "General Discussion > - All Versions": > -------------------------------------------------------------- Hey Michael > Thanks, i'll get back to you on this . > -- > To respond to this post, please click the following link: > http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/12218737or simply reply to this email.
Subject: RE: Re: New Message from Ivan Fernandez in Customer Voice Portal (CVP) - Ge Replied by: Janine Graves on 25-02-2013 01:12:44 PM Ivan, You can send more than one parameter to Studio/VxmlServer. In ICM, you cfg them in the ToExtVxml array using name=value pairs, separated by semi-colons. In Studio the data will be available as Session data with the name sent from ICM, you do NOT configure anything in the CVP_Subdialog_Start element.
Subject: Re: New Message from Janine Graves in Customer Voice Portal (CVP) - General Replied by: Ivan Fernandez on 27-02-2013 07:03:18 PM Thanks Janine , I'll try that
> Janine Graves has created a new message in the forum "General Discussion - > All Versions": > -------------------------------------------------------------- Ivan, You > can send more than one parameter to Studio/VxmlServer. > In ICM, you cfg them in the ToExtVxml array using name=value pairs, > separated by semi-colons. > In Studio the data will be available as Session data with the name sent > from ICM, you do NOT configure anything in the CVP_Subdialog_Start element. > -- > To respond to this post, please click the following link: > http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/12359505or simply reply to this email.
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