1 => 400
2[message] => IMS_ERROR : Database communication error
3 4What could that indicate? I seem to be able to change the names on
5voicemail fine and even reset a pin.
6But I get this for a particular user.
7 8Thanks!
9 10Carlo
11 12On Thu, Sep 20, 2012 at 12:35 PM, Cisco Developer Community Forums <
13cdicuser@developer.cisco.com> wrote: 14 15> Akanksha Agarwal has created a new message in the forum "CUPI Questions":
16>
17> --------------------------------------------------------------
18> Hi Carlo,
19>
20> I guess you are using the following API to set the pin for a user:
21>
22> /vmrest/user/credential/pin?newpin=<new pin>&userobjectid=<obj id>
23>
24> If you're using the same API and giving the correct userobjectid then it
25> should work.
26>
27> Let me know how you are setting the pin. I'll be able to answer the query
28> with more details.
29>
30> Thanks,
31> Akanksha
32> --
33> To respond to this post, please click the following link:
34>
35> <
36> http://developer.cisco.com/web/cuc/forums/-/message_boards/view_message/6539081 37> >
38>
39> or simply reply to this email.
40 41[b]Subject: [/b]RE: Re: New Message from Akanksha Agarwal in Cisco Unity Connection(CUC) -
42 [b]Replied by: [/b]Akanksha Agarwal [b]on [/b]20-09-2012 03:44:45 AM
43Carlo,
44 45If this is happening with a particular user, then can you check whether this user exists in the database or not? Also please check if the credentials you are using are valid or not. Just try to logon to Administration page using these credentials. If they are valid you'll be able to logon to th page.
46 47Also, to tell what exactly is the problem, you'll have to enable the VMREST logs and send me the diag_tomcat<> logs of the time when you are facing this issue.
48 49Thanks,
50Akanksha A
51 52[b]Subject: [/b]Re: New Message from Akanksha Agarwal in Cisco Unity Connection(CUC) - CUPI
53 [b]Replied by: [/b]Carlo Rodriguez [b]on [/b]21-09-2012 04:05:05 AM
54Hi Akansha,
55 56I have enable VMREST logs, where can I collect the logs data?
57 58Thanks!
59 60Carlo
61 62 63On Sep 20, 2012 3:45 PM, "Cisco Developer Community Forums" <
64cdicuser@developer.cisco.com> wrote: 65 66> Akanksha Agarwal has created a new message in the forum "CUPI Questions":
67>
68> --------------------------------------------------------------
69> Carlo,
70>
71> If this is happening with a particular user, then can you check whether
72> this user exists in the database or not? Also please check if the
73> credentials you are using are valid or not. Just try to logon to
74> Administration page using these credentials. If they are valid you'll be
75> able to logon to th page.
76>
77> Also, to tell what exactly is the problem, you'll have to enable the
78> VMREST logs and send me the diag_tomcat<> logs of the time when you are
79> facing this issue.
80>
81> Thanks,
82> Akanksha A
83> --
84> To respond to this post, please click the following link:
85>
86> <
87> http://developer.cisco.com/web/cuc/forums/-/message_boards/view_message/6542639 88> >
89>
90> or simply reply to this email.
91 92[b]Subject: [/b]RE: Re: New Message from Akanksha Agarwal in Cisco Unity Connection(CUC) -
93 [b]Replied by: [/b]Carlo Rodriguez [b]on [/b]24-09-2012 06:55:13 PM
94Hi Akansha,
95 96I have attached the vmrest logs. After further testing I found that I can create / delete /modify a user but somehow not change the password. Any ideas what might be causing this or how to fix?
97Thanks!
98 99[quote=Akanksha Agarwal]Carlo,
100If this is happening with a particular user, then can you check whether this user exists in the database or not? Also please check if the credentials you are using are valid or not. Just try to logon to Administration page using these credentials. If they are valid you'll be able to logon to th page.
101Also, to tell what exactly is the problem, you'll have to enable the VMREST logs and send me the diag_tomcat<> logs of the time when you are facing this issue.
102Thanks,
103Akanksha A[/quote]
104105[b]Subject: [/b]RE: New Message from Carlo Rodriguez in Cisco Unity Connection(CUC) - CUPI
106 [b]Replied by: [/b]Akanksha Agarwal [b]on [/b]26-09-2012 01:36:48 AM
107Hi Carlo,
108109From the logs I can see an exception coming from IMS code (owned by CUCM). I have a couple of questions:
1101111) Did you ever change the password of the administrator?
1121132) Can you tell me the roles assigned to the user whose pin you are trying to edit.
1141153) I also want to know the password settings of this user. For this please paste me the screen shot of users->your user->password settings->voice mail
1161174) I want to know the content of tbl_user
118119I could not reproduce this issue. I am assuming that except for this particular user you are able to make the changes for other users on unity connection. This implies that nothing is wrong with the database however it seems that something has been modified at the database end for this particular user. If that is the case, do let me know.
120121Thanks & Regards,
122Akanksha A Mishra
123124From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]125Sent: Tuesday, September 25, 2012 5:25 AM
126To: cdicuser@developer.cisco.com127Subject: New Message from Carlo Rodriguez in Cisco Unity Connection(CUC) - CUPI Questions: RE: Re: New Message from Akanksha Agarwal in Cisco Unity Connection(CUC) -
128129Carlo Rodriguez has created a new message in the forum "CUPI Questions": -------------------------------------------------------------- Hi Akansha,
130131I have attached the vmrest logs. After further testing I found that I can create / delete /modify a user but somehow not change the password. Any ideas what might be causing this or how to fix?
132Thanks!
133134Akanksha Agarwal:
135Carlo,
136If this is happening with a particular user, then can you check whether this user exists in the database or not? Also please check if the credentials you are using are valid or not. Just try to logon to Administration page using these credentials. If they are valid you'll be able to logon to th page.
137Also, to tell what exactly is the problem, you'll have to enable the VMREST logs and send me the diag_tomcat<> logs of the time when you are facing this issue.
138Thanks,
139Akanksha A
140141--
142To respond to this post, please click the following link: or simply reply to this email.
143144[b]Subject: [/b]RE: New Message from Carlo Rodriguez in Cisco Unity Connection(CUC) - CUPI
145 [b]Replied by: [/b]Carlo Rodriguez [b]on [/b]26-09-2012 07:46:21 PM
146Hi Akanksha,
147Thanks for the reply.
1481. The administrator password hasn't changed.
1492. I checked and the user has no Roles Assigned.
1503. The Password Settings field is greyed out. I can't click it.
151I have observed that we can rename a user through CUPI but PIN reset isn't having the same success.
152Could the problem be related to the fact that the users on Unity are Synced to CUCM? And sometimes people would change a persons CUCM Display Name, Label, and then on Unity change the voicemail Name and then try and Reset their PIN?
153Thanks!
154Carlo
155 156[quote=Akanksha Agarwal]Hi Carlo,
157158From the logs I can see an exception coming from IMS code (owned by CUCM). I have a couple of questions:
1591601) Did you ever change the password of the administrator?
1611622) Can you tell me the roles assigned to the user whose pin you are trying to edit.
1631643) I also want to know the password settings of this user. For this please paste me the screen shot of users->your user->password settings->voice mail
1651664) I want to know the content of tbl_user
167168I could not reproduce this issue. I am assuming that except for this particular user you are able to make the changes for other users on unity connection. This implies that nothing is wrong with the database however it seems that something has been modified at the database end for this particular user. If that is the case, do let me know.
169170Thanks & Regards,
171Akanksha A Mishra
172173From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]174Sent: Tuesday, September 25, 2012 5:25 AM
175To: cdicuser@developer.cisco.com176Subject: New Message from Carlo Rodriguez in Cisco Unity Connection(CUC) - CUPI Questions: RE: Re: New Message from Akanksha Agarwal in Cisco Unity Connection(CUC) -
177178Carlo Rodriguez has created a new message in the forum "CUPI Questions": -------------------------------------------------------------- Hi Akansha,
179180I have attached the vmrest logs. After further testing I found that I can create / delete /modify a user but somehow not change the password. Any ideas what might be causing this or how to fix?
181Thanks!
182183Akanksha Agarwal:
184Carlo,
185If this is happening with a particular user, then can you check whether this user exists in the database or not? Also please check if the credentials you are using are valid or not. Just try to logon to Administration page using these credentials. If they are valid you'll be able to logon to th page.
186Also, to tell what exactly is the problem, you'll have to enable the VMREST logs and send me the diag_tomcat<> logs of the time when you are facing this issue.
187Thanks,
188Akanksha A
189190--
191To respond to this post, please click the following link: or simply reply to this email.[/quote]
192193[b]Subject: [/b]RE: New Message from Carlo Rodriguez in Cisco Unity Connection(CUC) - CUPI
194 [b]Replied by: [/b]Akanksha Agarwal [b]on [/b]27-09-2012 01:06:47 AM
195Carlo,
196197This is strange that the password settings are greyed out for this user. This means that something has definitely been changed, may be directly through DB. Couple of questions again:
1981991) Are you able to change the pin through the administration page? Please let me know this. And I would like to get the diag_tomcat logs again when you try to change the pin through CUCA. For this you will have to enable the CUCA logs(ALL) through the serviceability page.
2002012) Is this a normal voicemail user created on connection or was it imported or is there any special case with this user?
202203In case we don’t find the reason then we’ll set up a webex to look at your system to find the root cause.
204205Thanks & Regards,
206Akanksha A Mishra
207208From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]209Sent: Thursday, September 27, 2012 6:16 AM
210To: cdicuser@developer.cisco.com211Subject: New Message from Carlo Rodriguez in Cisco Unity Connection(CUC) - CUPI Questions: RE: New Message from Carlo Rodriguez in Cisco Unity Connection(CUC) - CUPI
212213Carlo Rodriguez has created a new message in the forum "CUPI Questions": -------------------------------------------------------------- Hi Akanksha,
214Thanks for the reply.
2151. The administrator password hasn't changed.
2162. I checked and the user has no Roles Assigned.
2173. The Password Settings field is greyed out. I can't click it.
218I have observed that we can rename a user through CUPI but PIN reset isn't having the same success.
219Could the problem be related to the fact that the users on Unity are Synced to CUCM? And sometimes people would change a persons CUCM Display Name, Label, and then on Unity change the voicemail Name and then try and Reset their PIN?
220Thanks!
221Carlo
222223Akanksha Agarwal:
224Hi Carlo,
225226From the logs I can see an exception coming from IMS code (owned by CUCM). I have a couple of questions:
2272281) Did you ever change the password of the administrator?
2292302) Can you tell me the roles assigned to the user whose pin you are trying to edit.
2312323) I also want to know the password settings of this user. For this please paste me the screen shot of users->your user->password settings->voice mail
2332344) I want to know the content of tbl_user
235236I could not reproduce this issue. I am assuming that except for this particular user you are able to make the changes for other users on unity connection. This implies that nothing is wrong with the database however it seems that something has been modified at the database end for this particular user. If that is the case, do let me know.
237238Thanks & Regards,
239Akanksha A Mishra
240241From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]<mailto:[mailto:cdicuser@developer.cisco.com]>242Sent: Tuesday, September 25, 2012 5:25 AM
243To: cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>244Subject: New Message from Carlo Rodriguez in Cisco Unity Connection(CUC) - CUPI Questions: RE: Re: New Message from Akanksha Agarwal in Cisco Unity Connection(CUC) -
245246Carlo Rodriguez has created a new message in the forum "CUPI Questions": -------------------------------------------------------------- Hi Akansha,
247248I have attached the vmrest logs. After further testing I found that I can create / delete /modify a user but somehow not change the password. Any ideas what might be causing this or how to fix?
249Thanks!
250251Akanksha Agarwal:
252Carlo,
253If this is happening with a particular user, then can you check whether this user exists in the database or not? Also please check if the credentials you are using are valid or not. Just try to logon to Administration page using these credentials. If they are valid you'll be able to logon to th page.
254Also, to tell what exactly is the problem, you'll have to enable the VMREST logs and send me the diag_tomcat<> logs of the time when you are facing this issue.
255Thanks,
256Akanksha A
257258--
259To respond to this post, please click the following link: or simply reply to this email.
260261--
262To respond to this post, please click the following link: or simply reply to this email.
263