This document was generated from CDN thread
Created by: RAO CHITTURU on 12-07-2012 09:13:47 AM
We are using custom CTIOS Agent deskyop. Currently agents use the desktop to do COLD and WARM transfers. Now we have a requirement to present hold time, before the agent decides to transfer. I am not seeing any API call in the CIL. Is it possible? Also does CIL can call ICM scripts directly and receive data back. Please share if anyone had to provide a solutions similar to this. Thanks.
Subject: RE: Query Hold Time before COLD Transfer
Replied by: David Lender on 12-07-2012 12:06:21 PM
There is not an API in the CIL for determining hold time. CIL does NOT call ICM scripts.
