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on 01-25-2014 09:55 AM
Created by: nevmehta123 (simulated) on 03-12-2010 01:58:13 AM
Hello,
I am facing an issue while using the apidemoeu site to test the API. While creating and deleting users using the xml api i keep getting "Access denied, additional privileges are required" error.
In case of creating a user the xml i am sending is.
<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:serv="http://www.webex.com/schemas/2002/06/service">
<header>
<securityContext>entered webExID, password, siteID, partnerID</securityContext>
</header>
<body>
<bodyContent xsi:type="java:com.webex.service.binding.user.CreateUser">
<firstName>firstName</firstName>
<lastName>lastName</lastName>
<webExId>testwebexid1000</webExId>
<email>newemail@hotmail.com</email>
<password>password</password>
<active>ACTIVATED</active>
<privilege><host>true</host></privilege>
<sessionOptions>
<defaultSessionType>100</defaultSessionType>
<defaultServiceType>MeetingCenter</defaultServiceType>
<autoDeleteAfterMeetingEnd>false</autoDeleteAfterMeetingEnd>
<displayQuickStartHost>false</displayQuickStartHost>
<displayQuickStartAttendees>false</displayQuickStartAttendees>
</sessionOptions>
</bodyContent></body></serv:message>
In case of deleting a user the xml i am seinding is:-
<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:serv="http://www.webex.com/schemas/2002/06/service">
<header>
<securityContext>entered webExID, password, siteID, partnerID</securityContext>
</header>
<body>
<bodyContent xsi:type="java:com.webex.service.binding.user.DelUser">
<webExId>testcreateusermail</webExId>
</bodyContent></body></serv:message>
Both return:-
<?xml version="1.0" encoding="UTF-8"?><serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common" xmlns:use="http://www.webex.com/schemas/2002/06/service/user"><serv:header><serv:response><serv:result>FAILURE</serv:result><serv:reason>Access denied, additional privileges are required</serv:reason><serv:gsbStatus>PRIMARY</serv:gsbStatus><serv:exceptionID>000001</serv:exceptionID></serv:response></serv:header><serv:body><serv:bodyContent/></serv:body></serv:message>
Suprisingly the AT=SU command to create a new user works fine from the URL api for me. Any ideas?
Thanks
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Hi,
I am getting the response as below on using the "CreateUser" in webex xml ApI
<?xml version="1.0" encoding="UTF-8"?>
<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common" xmlns:use="http://www.webex.com/schemas/2002/06/service/user"><serv:header><serv:response><serv:result>FAILURE</serv:result><serv:reason>Access denied, additional privileges are required</serv:reason><serv:gsbStatus>PRIMARY</serv:gsbStatus><serv:exceptionID>000001</serv:exceptionID></serv:response></serv:header><serv:body><serv:bodyContent/></serv:body></serv:message>
Below is the request that i am sending on createuser
<?xml version="1.0" encoding="iso-8859-1"?>
<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemalocation="http://www.webex.com/schemas/2002/06/service http://www.webex.com/schemas/2002/06/service/service.xsd">
<header>
<securityContext>
<webExID>yyy</webExID>
<password>xxx</password>
<siteID>111</siteID>
<partnerID>tttt!</partnerID>
</securityContext>
</header>
<body>
<bodyContent
xsi:type="java:com.webex.service.binding.user.CreateUser">
<firstName>jjjj</firstName>
<lastName>dd</lastName>
<webExId>hhy</webExId>
<email>a@ycom</email>
<password>oopkhy@123</password>
<privilege>
<host>true</host>
</privilege>
<active>ACTIVATED</active>
<personalMeetingRoom>
<welcomeMessage>This is welcome message</welcomeMessage>
<headerImageBranding>false</headerImageBranding>
</personalMeetingRoom>
<sessionOptions>
<defaultSessionType>100</defaultSessionType>
<defaultServiceType>EventCenter</defaultServiceType>
<autoDeleteAfterMeetingEnd>false</autoDeleteAfterMeetingEnd>
<displayQuickStartHost>true</displayQuickStartHost>
<displayQuickStartAttendees>false</displayQuickStartAttendees>
</sessionOptions>
<supportCenter>
<orderTabs>
<tab>Tools</tab>
<tab>Desktop</tab>
<tab>Application</tab>
<tab>Session</tab>
</orderTabs>
</supportCenter>
</bodyContent>
</body>
</serv:message>
Kindly suggest a solution.
Thanks,
Krupa
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Hi Krupa,
That error typically means the user account in your securityContext does not have sufficient privileges to perform that action. The user must be a Site Admin to create users. If you are attempting to create a user on the sandbox site (apidemoeu.webex.com), you will not be able to do so as this is a shared customer site and you would not have Site Admin privileges on there.
Regards,
Jayde Moors
WebEx API Developer Services
