Core Issue
This issue occurs when trying to upgrade to a later version of Cisco CallManager after installing Cisco Emergency Responder (CER). The user must run a bat file when upgrading the Cisco CallManager.
Resolution
After CER 1.2(2) is installed, make sure to run the C:\Program Files\CiscoSystems\CiscoER\bin\CCM4.0.bat file on the CER server if upgrading to Cisco CallManager 4.0.
Download and execute Java Telephony Application Programming Interface (JTAPI) on the CER server from the Cisco CallManager Administration page. Go to the Applications > Install Plugins, and select Cisco JTAPI. This is done to make sure that the JTAPI version on the CER servers matches the Cisco CallManager server.
For more information, refer to the Upgrading From Cisco Emergency Responder 1.2(1) to Cisco Emergency Responder 1.2(2) section of Release Notes for Cisco Emergency Responder.
Note: As indicated in Release Notes for Cisco Emergency Responder 1.1(4), you can perform one of these procedures after installing CER 1.1(4):
- If you later upgrade from Cisco CallManager 3.1 to 3.2, you need to run the C:\Program Files\CiscoSystems\CiscoER\bin\CCM3.2.bat file
- If you later upgrade from Cisco CallManager 3.2 to 3.3, you need to run the C:\Program Files\CiscoSystems\CiscoER\bin\CCM3.3.bat file