Parsec's MARS Agent Greeting & Recording Announcement application for Cisco CUCM/ UCCX / UCCE / PCCE
Call/Voice recording announcement.
If the call is being recorded by any call recording application, then the "Recording announcement" played out by Parsec's application will be present in the call recording file.
Plays out pre-recorded messages to customers on call connect for both Inbound and Outbound calls ( Example "This is to inform you that this call will be recorded" ).
Play out messages for both manually dialed outbound calls and campaign calls.
In addition to standard desk Cisco phones the application supports Cisco WebEx App and JABBER Client also.
Application can welcome the caller, identify the agent, and include other useful contextual information.
With MARS Agent Greeting, each caller can receive a clear, well-paced introduction.
The application saves the agent, from having to repeat the same introductory phrase for each call.
The application integrates with Cisco CUCM.
Video : https://youtu.be/DBFV8m-IfjE
For further details please write to info@parsec-tech.com
www.parsec-tech.com
