An agent hears music for four to eight seconds before a user is connected through the Avaya gateway PBX

[TCC_2]

Core Issue

Avaya Automatic Call Distribution (ACD) with Intelligent Call Manager (ICM) 7.0 SR4 can result in multiple call events which hit the Peripheral Interface Manager (PIM).

Resolution

It is recommended to turn event minimization on when an Avaya Private Branch eXchange (PBX) is used. It is important to note that repeated events appear in the logs if it is enabled.

If it is set to off, complete these steps in order to turn it on:

1. Set EventMinimization=Y in the Adjunct Switch Application Interface (ASAI) Administrator.
   
   
2. Stop Peripheral Gateway (PG) services on both sides of the ICM PG.
   
   
3. Busy Station(s) for ASAI Links.
   
   
4. Start PG services on both sides of the ICM PG.

Refer to Avaya Definity Gx/PBXLink Integration Guide for Cisco Unity 4.0 for more information.