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An extension does not ring after the call handler greeting is changed from Cisco Unity SA

TCC_2
Level 10
Level 10

‎06-22-2009 04:04 PM - edited ‎03-12-2019 08:35 AM

Resolution

Go to SQL Enterprise Manager > Unity Server >    Unitydb > Tables > Messaging Rules,    and look for the record that has the time expired different than null. For example, 11/20/2004. Change it to null. This helps the call handler to start work without the issue.

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