Created by: Hariharan S on 06-03-2013 01:44:18 AM Hi Experts, I have a Ingress/VXML gateway talking to CVP. Since the latency is more than 200 MS i hear around 4 to 6 seconds delay in call to play the first prompt. I could see it is due to WAN delay. But i am seeing a bug "csctd31704" and since we are running CVP 8. As per SRND "• On the survivability service, the setting for "wan-delay-ringback" can be set to 1 to add a ringback tone during longer than normal call setup times with IVR." "• Setting WAN Delay to zero will have the effect of immediately playing holdmusic.wav and then playing it for a minimum of 5 seconds." I see after changing this on survivability.tcl still ringback is not prompting intead it is silence / dead air till first prompt getting played. My Query: Is there a way we can make the Music on Ring for the caller in local gateway using a TCL Script parallely transfer the call to VXML till first prompt gets played ? So users wont experience a silence till first prompt ? I am sure you guys might have fixed issues similar to the Query..Please assist on this. Thanks in advance for your support and co-operation. With Regards, Hariharan.S
Subject: RE: Annoucement on Local gateway for IVR Calls Replied by: Hariharan S on 06-03-2013 03:51:32 AM Thank you sir.
Subject: RE: Annoucement on Local gateway for IVR Calls Replied by: Raghavendra Gutty Veeranagappa on 06-03-2013 03:34:19 AM Hi Hariharan, please post CVP queries in below forum http://developer.cisco.com/web/cvp/community Thanks, Raghavendra
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: