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Level 5
Level 5

Cisco is pleased to announce that Release 10.6 of Cisco Unified Contact Center Express (Unified CCX) has reached First Customer Shipment (FCS).

In release 10.6, Unified CCX rounds out its omnichannel solution with the addition of email handling and video-enabled customer care. The new email feature enables agents to handle routed emails as well as multisession chat through the Cisco Finesse desktop. The new email feature, like multi-session chat, is supported by Cisco SocialMiner 10.6 and allows agents to handle multiple emails at a time. Unified CCX 10.6 also adds support for video collaboration with Jabber Guest, a Remote Expert solution, for highly effective, video-enabled, customer care. This feature is also supported in Unified CCX release 10.5.

For complete details about Cisco Unified CCX and Cisco SocialMiner 10.6 please review the release notes: Cisco Unified Contact Center Express Release Notes 10.6(1) and Release Notes for Cisco SocialMiner Release 10.6(1).

Availability, Upgrades, and Ordering

The 10.6 software releases of Unified CCX and Cisco SocialMiner are available immediately.

New Unified CCX and Finesse customers may use Cisco Commerce Workspace for new orders.  Existing customers with a valid service contract and Cisco Unified Communication Software Subscription can order upgrades by using the Product Upgrade Tool.

For more information, visit the Cisco Ordering Home Page:

Product Literature and Documentation

For complete product literature including data sheets, release notes, and documentation please visit the following links: Cisco Unified Contact Center Express and Cisco SocialMiner:

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