Core Issue
This issue can occur when a Cisco CallManager is recently upgraded, and the Bulk Administration Tool (BAT) tool possibly was not upgraded.
Resolution
To resolve this issue, perform these steps:
- Uninstall the BAT tool and reboot the Cisco Callmanager server.
- Install a new version of BAT from the Cisco CallManager Plugin.
Go to Application > Install Plugins > Cisco Bulk Administration Tool. Click on Cisco Bulk Administration Tool to start the installation.
For more information on installing and upgrading BAT, refer to Installing BAT.
3. You might also need to recreate the phone templates to make it work. The phone templates are different once you install BAT from the plugins.
You need to use the new version of BAT.xlt tool in order to create the CSV file.
For more information, refer to Copying a Cisco VG200 BAT Template.
Problem Type
Voice applications (CRS, PA, CCM Plugins, CER, CCC, MeetingPlace, etc.)
Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)
IP phones and other clients (Client registration, faulty IP phone, etc.)
Call Control
CallManager
CallManager Features
CallManager plugins and tools
IP Phones and Clients
IP phone faulty operation
Common Software and Product Issues
Problems after an upgrade
Compatibility
Failure Type
Cannot import, export, backup, restore, retrieve, upload, download or propagate
Error message
End Where Problem is Heard or Device Type Involved
IP phone
CallManager Errors
Object doesn't support this property or method
CallManager Versions
CallManager 3.2
CallManager 3.3
CallManager 4.0
CallManager 4.1
CallManager 3.0
CallManager 3.1
Voice Applications
Bulk Administration Tool (BAT)
