This document was generated from CDN thread
Created by: Jeremiah Brown on 05-08-2011 06:07:09 PM
This question is not AMX or Crestron specific, but poses a problem to either one. We are having a situation where while trying to enter an IP address from our touch panel, using the IR emulation commands with the OSD, something happens automatically that changes the entry mode from numeric to alpha.
I called KBZ, a local support resource here in the USA to talk to their tech support guys about this, and he said "O yea, that happens to be regularly while I am dialing with the remote, and trying to enter an IP address." So this is not something to do with the API, or my programming, but is clearly something the codec is doing in firmware, based on something about the dial string I am guessing.
Can you please help? Is there anything in the codec menu that would disable the codec from every switching this mode automatically?
Thanks,
Jeremiah Brown
Subject: RE: C-Series OSD Dialing Field changes to Alpha automatically
Replied by: David Bruun-Lie on 08-08-2011 10:11:12 AM
Hi Jeremiah,
why are you using OSD for entering IP-addresses? KBZ are correct, this has nothing to do with the API but the fact that you are programming via OSD which has its own logic for stuff (like how long the user should have to hold down a key on the remote control before changing the inputs from numbers to alphanumeric etc.).
We really do discourage the use of the xCommand Key Press and xCommand Key Release commands, and if necessary they should only be used for navigational purposes only.
If a user wants to dial a number, pop up a page on the Crestron/AMX, have the user type in the number there and then execute the command "xCommand Dial Number: xxx"
Cheers,
David
Subject: RE: C-Series OSD Dialing Field changes to Alpha automatically
Replied by: Jeremiah Brown on 08-08-2011 05:53:48 PM
David,
I agree with you that what I refer to as 'store-and-send' dialing is the preferred method to use, when programming from the control system. However, I don't have control over my clients or how they want their systems to work. I have no choice here, and already have over 50 systems for the same client programmed to use IR emaultion through RS232.
I need to know under what conditions the dialing field will change from numeric to alpha, and if any automated changes can be disabled. I have to have some kind of resolution to this, that does not include re-programming all of my systems.
Thanks,
Jeremiah
Subject: RE: C-Series OSD Dialing Field changes to Alpha automatically
Replied by: David Bruun-Lie on 10-08-2011 02:14:42 PM
Jeremiah,
the OSD does not have a configuration to turn the numeric-alpha switching off. The conditions where the switching occurs is when an input field on OSD that accepts both numbers and alphanumeric characters is active/highlighted and either:
a) The command xCommand Key Press Key:Square is executed and NOT followed by xCommand Key Release Key:Square within a certain short time period.
OR
b) xCommand Key Press Key: F1 or xCommand Key Click Key: F1 (for simulating the function key) is executed.
To avoid the toggle that occurs in case a) you can use xCommand Key Click Key: xxx which is a combined Key Press and Key Release with very short delay.
Cheers,
David
