Call Answered Event in Cisco JTAPI

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Created by: Saravanan Ganesh on 17-02-2010 10:53:46 AM
Hi,
I am trying to make a call from device to Routepattern(which transfers call to a skilled agent) using Cisco JTAPI.
Once the agent have answered, the call has to be conferenced with another device.
 
I`m trying to monitor the call answer but the connection state remains CONNECTED once the call reaches the routepattern and not able to track the call status whether it is answered or not.
Is there any event listener to be added in order to receive related events for answering a call?
 
Thanks in advance.
 
 

Subject: RE: Call Answered Event in Cisco JTAPI
Replied by: Anitha V on 17-02-2010 11:45:23 AM
Hi Saravanan,
 
Could you please let me know the callManager version / JTAPI version?
 
Caller state would go in connected after number is dialled for other side state, you will have to look at the connection state of other side also, you will see Offering, Accepted, Connected etc..
for other side the corresponding events would be CallCtlConnOfferedEv, etc..
 
Hope this helps.
 
Thanks and Regards,
Anitha

Subject: RE: Call Answered Event in Cisco JTAPI
Replied by: Saravanan Ganesh on 19-02-2010 02:25:23 PM
Hi Anitha,
 
Thanks for the reply.
 
FYI, we are using CallManager 6.1 and CiscoJTAPI version  6.0(1.1000)-5 Release for our implementation.
 
Thanks,
Saravanan G

Hi Saravanan,
 
Could you please let me know the callManager version / JTAPI version?
 
Caller state would go in connected after number is dialled for other side state, you will have to look at the connection state of other side also, you will see Offering, Accepted, Connected etc..
for other side the corresponding events would be CallCtlConnOfferedEv, etc..
 
Hope this helps.
 
Thanks and Regards,
Anitha

Subject: RE: Call Answered Event in Cisco JTAPI
Replied by: Yohann Barre on 12-03-2010 05:34:00 PM
Hello,
 
Maybe you should use a CTI Route Point and monitor the related events. You have to look into jtapi callcenter package. I have a sample application if you need.