This document was generated from CDN thread
Created by: Richard Rhinehart on 30-04-2013 04:43:22 PM
Hi,
I was wondering how I could access CallControl.jsp / TeamPerformance.xml / QueueStatistics.xml . Ideally these would be nice to have so that they can be modified. I see access to the file system with 3rdpartygadget user through ftp but I do not see anyway for developers to access the stock gadget controls. Also, are there other stock controls that I did not mention. I do not see a definitive list in any of the documentation.
Regards,
Rick
Subject: RE: New Message from Richard Rhinehart in Finesse - General Questions: Call
Replied by: David Lender on 01-05-2013 12:04:17 PM
Users do not have access to Cisco developed gadgets located on the Finesse server. You could look at the gadget you are interested in in the debugger but Cisco does not provide support for developers modifying the Cisco gadgets.
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Subject: RE: New Message from Richard Rhinehart in Finesse - General Questions: Call
Replied by: Richard Rhinehart on 01-05-2013 01:30:24 PM
Are those 3 the only stock gadgets?
Subject: RE: New Message from Richard Rhinehart in Finesse - General Questions: RE:
Replied by: David Lender on 01-05-2013 02:34:07 PM
Yes. CallControl, TeamPerformance, and QueueStatistics are the 3 gadgets that ship with Finesse.
Subject: RE: New Message from Jin Tiam Loh in Finesse - General Questions: RE: Call
Replied by: David Lender on 10-12-2013 12:42:15 PM
3rdparty gadgets can be hosted either on the Finesse server or on your own web server. You specify the location of the gadget in the Finesse layout in Finesse admin.
Subject: RE: Call Control gadget source
Replied by: Jin Tiam Loh on 10-12-2013 12:36:22 PM
Hi David,
If we are going to develop our own custom call control gadget or any gadget, they need to be hosted within the FInesse Server itself or have to reside on a separate server?
Thanks!
-JT-
Subject: RE: Call Control gadget source
Replied by: Joseph Horvath on 10-12-2013 12:43:04 PM
Hosting the Gadgets and their resources are probably easiest on the Finesse Server itself, however, it is possible to host Gadgets and their resources on an external server.
Remember that the external server would need a Web Server and a static IP address. This IP Address or DNS name would be specified in the Finesse Desktop layout XML within the Finesse Administrator Desktop.
Remember that the Gadgets hosted on the Finesse server will need to be reloaded after each Finesse upgrade.
Subject: RE: Call Control gadget source
Replied by: Jin Tiam Loh on 10-12-2013 12:45:55 PM
I'm guessing hosting the gadget on the Finesse server itself will automatically handle HA/failover scenarios that Finesse currently have?
Thanks!
-JT-
