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on 01-24-2014 03:23 PM
This document was generated from CDN thread
Created by: CLAUDIO RIVAS on 07-11-2011 02:37:57 AM
Hi,
I'm currently running to modify a java class so the result can be writed to a log, but I have this error log once i compile:
C:\Program Files\Java\jdk1.5.0_22\bin>javac -classpath c:\Cisco\CallStudio\eclip
se\plugins\com.audiumcorp.studio.library.framework_7.0.2\framework.jar c:\java\M
Transfer.java
c:\java\MTransfer.java:212: cannot find symbol
symbol : variable MiscVoiceElementUtil
location: class com.audium.server.voiceElement.transfer.MTransfer
VTransfer transfer = MiscVoiceElementUtil.createTransfer(md, "Mtransfer"
, number, destType);
^
Note: c:\java\MTransfer.java uses unchecked or unsafe operations.
Note: Recompile with -Xlint:unchecked for details.
1 error
Does anyone knows which class can or library can I use to get this fully compiled?
As always any kind of help is appreciated.
Best Regards,
Claudio.
Subject: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Replied by: Janine Graves on 07-11-2011 08:51:06 AM
you'll probably also need to incude the elements.jar into your classpath also - it's located in CallStudio\eclipse\plugins\com.audiumcorp.studio.elements.core_xxx\lib\elements.jar ----------- ---------- ------------ On 11/7/2011 2:37 AM, Cisco Developer Community Forums wrote: CLAUDIO RIVAS has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- Hi,  I'm currently running to modify a java class so the result can be writed to a log, but I have this error log once i compile:  C:\Program Files\Java\jdk1.5.0_22\bin>javac -classpath c:\Cisco\CallStudio\eclip se\plugins\com.audiumcorp.studio.library.framework_7.0.2\framework.jar c:\java\M Transfer.java c:\java\MTransfer.java:212: cannot find symbol symbol : variable MiscVoiceElementUtil location: class com.audium.server.voiceElement.transfer.MTransfer        VTransfer transfer = MiscVoiceElementUtil.createTransfer(md, "Mtransfer" , number, destType);                             ^ Note: c:\java\MTransfer.java uses unchecked or unsafe operations. Note: Recompile with -Xlint:unchecked for details. 1 error  Does anyone knows which class can or library can I use to get this fully compiled? As always any kind of help is appreciated.  Best Regards, Claudio. -- To respond to this post, please click the following link: <http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/4717809> or simply reply to this email. -- Janine Graves
Subject: RE: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
Replied by: CLAUDIO RIVAS on 07-11-2011 05:40:33 PM
Hi,
Janine, it's good to read you again! thank you very much for your quick answer. Regarding the call studio problems view seems everything ok, no error/warning reported on that window. Do you have any other idea? I supposed that with a CallEnd class which shows the result of the Transfer element may help, but on this events seems to have problems because is showing errors on the activitylog.
Regards,
Claudio.
Subject: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Replied by: Janine Graves on 07-11-2011 06:11:06 PM
Sent from my Verizon Wireless Phone
-----Original message-----
From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
Sent: Mon, Nov 7, 2011 22:40:34 GMT+00:00
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
- All Versions: RE: Re: New Message from CLAUDIO RIVAS in Customer Voice
Portal (CVP) - CVP
Subject: RE: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
Replied by: CLAUDIO RIVAS on 07-11-2011 07:04:57 PM
Here it is Janine, sure, is the class on one of my posts in this topic, i sent you by email the class. (sorry but i can't attach on this post :S).
Thank you and regards,
Subject: RE: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
Replied by: Janine Graves on 07-11-2011 07:52:55 PM
Hi Claudio,
I put your java class into my studio application in the Navigator pane int MyApp/deploy/java/application/classes and then closed the app out of the workspace, and then double-clicked app.callflow to re-open it in studio. Then I was able to see your element in the Elements pane, under LocalElements/CallControl/ClayitoTransfer. I can't do a bridge transfer on my gateway, but I used a web browser to see the vxml code your element creates, and it looks like this (see below) - which I believe is what you were after.
If I were you, you should remove your java class from C:/Cisco/CallStudio/eclipse/plugins/com.audium.studio.library_common/classes - and test it within one application (as I did above) until you get it working.
Here's the VXML your element created:
<?xml version="1.0" encoding="UTF-8"?>
<vxml version="2.0" application="/CVP/Server?audium_root=true&calling_into=MyApp&session_id=192.168.0.194.1320713299187.0.MyApp">
<catch event="error.unsupported.uri">
<var name="error_var" expr="'error.unsupported.uri'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.unsupported.transfer.bridge">
<var name="error_var" expr="'error.unsupported.transfer.bridge'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.unsupported.transfer.blind">
<var name="error_var" expr="'error.unsupported.transfer.blind'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.telephone.noroute">
<var name="error_var" expr="'error.telephone.noroute'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.telephone.noresource">
<var name="error_var" expr="'error.telephone.noresource'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.telephone.noauthorization">
<var name="error_var" expr="'error.telephone.noauthorization'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.telephone.baddestination">
<var name="error_var" expr="'error.telephone.baddestination'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.connection.noroute">
<var name="error_var" expr="'error.connection.noroute'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.connection.noresource">
<var name="error_var" expr="'error.connection.noresource'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.connection.noauthorization">
<var name="error_var" expr="'error.connection.noauthorization'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.connection.baddestination">
<var name="error_var" expr="'error.connection.baddestination'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<form id="audium_start_form">
<block>
<assign name="audium_vxmlLog" expr="''" />
<assign name="audium_element_start_time_millisecs" expr="new Date().getTime()" />
<goto next="#start" />
</block>
</form>
<form id="start">
<block name="pre_transfer_block">
<goto nextitem="ClayitoMTransfer" />
</block>
<transfer name="ClayitoMTransfer" bridge="false" connecttimeout="60s" maxtime="0s" dest="sip:1234">
<filled>
<if cond=" ( ClayitoMTransfer == 'near_end_disconnect' ) ">
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
<elseif cond=" ( ClayitoMTransfer == 'far_end_disconnect' ) " />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
<elseif cond=" ( ClayitoMTransfer == 'network_disconnect' ) " />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
<elseif cond=" ( ClayitoMTransfer == 'maxtime_disconnect' ) " />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
<elseif cond=" ( ClayitoMTransfer == 'busy' ) " />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
<elseif cond=" ( ClayitoMTransfer == 'network_busy' ) " />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
<elseif cond=" ( ClayitoMTransfer == 'noanswer' ) " />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
</if>
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
</filled>
</transfer>
</form>
</vxml>
Subject: RE: Call Transfer class edit and compile
Replied by: CLAUDIO RIVAS on 07-11-2011 01:04:41 PM
Thank you very much Janine,
I've been able to compile it, but seems it doesn't like to vxmlserver i referenced as a class used on a common transfer element but once I've place the class on the folder and refer it on the script:
Root Cause: java.lang.NoClassDefFoundError: ClayitoMTransfer (wrong name: com/audium/server/voiceElement/transfer/ClayitoMTransfer)
at java.lang.ClassLoader.defineClass1(Native Method)
at java.lang.ClassLoader.defineClass(ClassLoader.java:620)
at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:124)
at java.net.URLClassLoader.defineClass(URLClassLoader.java:260)
at java.net.URLClassLoader.access$100(URLClassLoader.java:56)
at java.net.URLClassLoader$1.run(URLClassLoader.java:195)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:188)
at java.lang.ClassLoader.loadClass(ClassLoader.java:306)
at java.lang.ClassLoader.loadClass(ClassLoader.java:251)
at com.audium.server.controller.AudiumServerConfiguration.loadLocalClasses(AudiumServerConfiguration.java:1405)
at com.audium.server.controller.AudiumServerConfiguration.<init>(AudiumServerConfiguration.java:206)
at com.audium.server.controller.AudiumServerConfiguration.initialize(AudiumServerConfiguration.java:841)
at com.audium.server.controller.Admin.cmdUpdateApp(Admin.java:287)
at com.audium.server.controller.Admin.executeCommand(Admin.java:218)
at com.audium.server.controller.Admin.run(Admin.java:1247)
at com.audium.server.licensing.LicenseManager.run(LicenseManager.java:212)
at java.lang.Thread.run(Thread.java:595)
Error with admin application deploy,11/07/2011 11:30:52.578,There was a problem instantiating the logger class com.cisco.cvp.vxml.datafeed.DatafeedLogger. There were no problems deploying the application. This error only prevented this logger from loading. The error was: java.lang.NullPointerException
java.lang.NullPointerException
at com.cisco.cvp.vxml.datafeed.DatafeedLogger.initialize(DatafeedLogger.java:176)
at com.audium.server.logger.ApplicationLoggerBase.init(ApplicationLoggerBase.java:98)
at com.audium.server.controller.AudiumServerConfiguration.instantiateLoggers(AudiumServerConfiguration.java:468)
at com.audium.server.controller.AudiumServerConfiguration.initialize(AudiumServerConfiguration.java:864)
at com.audium.server.controller.Admin.deployApp(Admin.java:568)
at com.audium.server.controller.Admin.cmdDeployApp(Admin.java:538)
at com.audium.server.controller.Admin.executeCommand(Admin.java:220)
at com.audium.server.controller.Admin.run(Admin.java:1247)
at com.audium.server.licensing.LicenseManager.run(LicenseManager.java:212)
at java.lang.Thread.run(Thread.java:595)
Error with admin application update,11/07/2011 11:41:37.156,There was a problem instantiating the logger class com.cisco.cvp.vxml.datafeed.DatafeedLogger. There were no problems updating the application. This error only prevented this logger from loading. The error was: java.lang.NullPointerException
java.lang.NullPointerException
at com.cisco.cvp.vxml.datafeed.DatafeedLogger.initialize(DatafeedLogger.java:176)
at com.audium.server.logger.ApplicationLoggerBase.init(ApplicationLoggerBase.java:98)
at com.audium.server.controller.AudiumServerConfiguration.instantiateLoggers(AudiumServerConfiguration.java:468)
at com.audium.server.controller.AudiumServerConfiguration.initialize(AudiumServerConfiguration.java:864)
at com.audium.server.controller.Admin.cmdUpdateApp(Admin.java:287)
at com.audium.server.controller.Admin.executeCommand(Admin.java:218)
at com.audium.server.controller.Admin.run(Admin.java:1247)
at com.audium.server.licensing.LicenseManager.run(LicenseManager.java:212)
at java.lang.Thread.run(Thread.java:595)
But i think this is another issue.
Regards,
Claudio.
Subject: RE: Call Transfer class edit and compile
Replied by: CLAUDIO RIVAS on 07-11-2011 05:05:42 PM
Regarding the class file, now I'm trying to add it to the c:\Cisco\CallStudio\eclipse\plugins\com.audiumcorp.studio.library.common_6.0.1\classes folder, to display it as an element on the Element palette, but is not shown.
I've just modified the main transfer class to add a real result on the log but seems the Studio doesn't like my class, any ideas regarding a good logging tool to help on this troubleshooting?
Regards,
import com.audium.server.xml.VoiceElementConfig;
import com.audium.server.xml.VoiceElementConfigException;
import java.util.HashMap;
import java.util.Hashtable;
@SuppressWarnings("unchecked")
public class ClayitoMTransfer extends VoiceElementBase
implements AudiumElement
{
protected static final String FORM_NAME = "transferForm";
private static final String FIELD_NAME = "ClayitoMTransfer";
public ClayitoMTransfer()
{
}
public String getElementName()
{
return "Clayito Transfer";
}
public String getDescription()
{
return "This voice element performs a call transfer, sending the caller to a designated " +
"phone number (including extension if applicable). This does not signify the end " +
"of the call, however. The person who was called can hang up and the application " +
"can then continue."
;
}
public String getDisplayFolderName()
{
return "Call Control";
}
public Setting[] getSettings()
throws ElementException
{
Setting settingArray[] = new Setting[7];
settingArray[0] = new Setting("transfer_destination", "Transfer Destination", "This setting specifies the phone number to which the voice element is to connect" +
"."
, true, true, true, 3);
settingArray[1] = new Setting("destination_type", "Destination Type", "This setting specifies the type of transfer destination to which the voice eleme" +
"nt is to connect, either tel or sip."
, true, true, true, new String[] {
"tel", "sip"
});
settingArray[2] = new Setting("connect_timeout", "Connect Timeout", "The maximum time (in seconds) the voice element is allowed to wait for an answer" +
". Possible values are non-negative integer values without a time unit. Default =" +
" 60."
, true, true, true, new Integer(0), null);
settingArray[3] = new Setting("max_transfer_time", "Max Transfer Time", "The maximum duration (in seconds) the transfer is allowed to last. Possible valu" +
"es are non-negative integer values without a time unit. Default = 0 (means no li" +
"mit). This setting only applies when Bridge is set to true."
, false, true, true, new Integer(0), null);
settingArray[4] = new Setting("bridge", "Bridge", "Determines whether the application remains connected to the caller after the tra" +
"nsfer is initiated. Possible values are: true | false. Default = false. When set" +
" to false (i.e. a blind transfer), the application redirects the caller to the c" +
"allee without remaining in the connection; the transfer outcome is completely un" +
"supervised. When set to true (i.e. a bridge transfer), the application stays con" +
"nected to the caller and adds the callee to the connection for the duration of t" +
"he transferred call."
, true, true, true, 4);
settingArray[5] = new Setting("transfer_audio", "Transfer Audio", "URI of audio file to be play while connecting the call.", false, true, true, 3);
settingArray[6] = new Setting("aai", "aai", "A string containing data sent to an application on the far-end.", false, true, true, 3);
settingArray[1].setDefaultValue("tel");
settingArray[2].setDefaultValue("60");
settingArray[3].setDefaultValue("0");
settingArray[4].setDefaultValue("false");
return settingArray;
}
public String[] getAudioGroupDisplayOrder()
{
String displayOrder[] = new String[2];
displayOrder[0] = "Transfer Audio";
displayOrder[1] = "End";
return displayOrder;
}
public HashMap getAudioGroups()
throws ElementException
{
HashMap groups = new HashMap(2);
AudioGroup audioGroupArray[] = new AudioGroup[4];
audioGroupArray[0] = new AudioGroup("initial_audio_group", "Initial", "This audio group will be played on entry into the voice element.", false, true);
audioGroupArray[1] = new AudioGroup("busy_audio_group", "Busy", "This audio group will be played when the transfer fails because the designated p" +
"hone number is busy."
, false, true);
audioGroupArray[2] = new AudioGroup("noanswer_audio_group", "NoAnswer", "This audio group will be played when the transfer fails because the designated p" +
"hone number did not answer within the time allotted by noanswer_timeout setting."
, false, true);
audioGroupArray[3] = new AudioGroup("phone_error_audio_group", "Phone Error", "This audio group will be played when the transfer fails because of a phone error" +
"."
, false, true);
AudioGroup endArray[] = new AudioGroup[1];
endArray[0] = new AudioGroup("done_audio_group", "Done", "This audio group will be played after the transfer, when the transfer completes " +
"successfully."
, false, true);
groups.put("Transfer Audio", audioGroupArray);
groups.put("End", endArray);
return groups;
}
public ExitState[] getExitStates()
throws ElementException
{
ExitState exitStateArray[] = new ExitState[4];
exitStateArray[0] = new ExitState(1);
exitStateArray[1] = new ExitState("busy", "busy", "This exit state will be returned when the transfer fails because the designated " +
"phone is busy."
);
exitStateArray[2] = new ExitState("noanswer", "noanswer", "This exit state will be returned when the transfer fails because the designated " +
"phone number did not answer within the time alloted by the noanswer_timeout sett" +
"ing."
);
exitStateArray[3] = new ExitState("phone_error", "phone_error", "This exit state will be returned when the transfer fails because of a phone erro" +
"r."
);
return exitStateArray;
}
public ElementData[] getElementData()
throws ElementException
{
ElementData elementDataArray[] = new ElementData[1];
elementDataArray[0] = new ElementData("result", "This element data contains the response of the transfer.");
return elementDataArray;
}
public boolean areLocalHotlinksSupported()
{
return false;
}
public String addXmlBody(VMain vxml, Hashtable reqParameters, VoiceElementData md)
throws VException, ElementException
{
VoiceElementConfig config = md.getVoiceElementConfig();
VPreference pref = md.getPreference();
String value = (String)reqParameters.get("ClayitoMTransfer");
String errorEvent = (String)reqParameters.get("error_var");
if(value != null || errorEvent != null)
{
if(value != null)
{
md.addToLog("THE TRUE",value);
md.setElementData("result", value, 0, true);
if(value.equalsIgnoreCase("near_end_disconnect") || value.equalsIgnoreCase("far_end_disconnect") || value.equalsIgnoreCase("network_disconnect") ||
value.equalsIgnoreCase("maxtime_disconnect"))
{
return "done";
}
if(value.equalsIgnoreCase("busy") || value.equalsIgnoreCase("network_busy"))
{
return "busy";
}
if(value.equalsIgnoreCase("noanswer"))
{
return "noanswer";
}
if(value.equalsIgnoreCase("unknown"))
{
return "phone_error";
} else
{
return "phone_error";
}
} else
{
md.setElementData("result", errorEvent, 0, true);
return "phone_error";
}
}
String number = config.getSettingValue("transfer_destination", md);
if(number == null)
{
number = config.getSettingValue("phone", md);
}
if(number == null)
{
throw new VoiceElementConfigException((new StringBuilder()).append("A phone number must be given to transfer to for ").append(getElementName()).append(".").toString
());
}
VForm transferForm = VForm.getNew(pref, "start");
if(transferForm.getUniqueFormNameFormat() != null)
{
transferForm.setName("transferForm");
}
com.audium.server.xml.VoiceElementConfig.AudioGroup initialAudioGroup = config.getAudioGroup("initial_audio_group", 1);
if(initialAudioGroup != null)
{
VAction jumpToTransfer = VAction.getNew(pref, 4, "ClayitoMTransfer");
VoiceElementUtil.addBargeinableAudioGroup(md, pref, initialAudioGroup, transferForm, VoiceElementUtil.getAudioGroupInteractionAssignment("initial_audio_group",
pref), jumpToTransfer, "pre_transfer_block");
} else
{
VBlock block = VBlock.getNew(pref, "pre_transfer_block");
block.add(VAction.getNew(pref, 4, "ClayitoMTransfer"));
transferForm.add(block);
}
String destType = config.getSettingValue("destination_type", md);
VTransfer transfer = MiscVoiceElementUtil.createTransfer(md, "ClayitoMTransfer", number, destType);
String timeoutStr = config.getSettingValue("connect_timeout", md);
if(timeoutStr == null)
{
transfer.setConnectionTimeout(config.getIntSettingValue("noanswer_timeout", 60, md));
} else
{
transfer.setConnectionTimeout(Integer.parseInt(timeoutStr));
}
String xferTime = config.getSettingValue("max_transfer_time", md);
if(xferTime == null)
{
xferTime = config.getSettingValue("transfer_length", md);
}
if(xferTime != null)
{
transfer.setTransferDuration(Integer.parseInt(xferTime));
}
transfer.setBridging(config.getBooleanSettingValue("bridge", true, md));
String xferAud = config.getSettingValue("transfer_audio", md);
if(xferAud != null)
{
transfer.setTransferAudio(xferAud);
}
String aai = config.getSettingValue("aai", md);
if(aai != null)
{
transfer.setAAI(aai);
}
VAction phoneErrorVar = null;
com.audium.server.xml.VoiceElementConfig.AudioGroup phoneErrorAudioGroup = config.getAudioGroup("phone_error_audio_group", 1);
VAudio phoneErrorAudio = null;
if(phoneErrorAudioGroup != null)
{
phoneErrorAudio = phoneErrorAudioGroup.constructAudio(md);
}
if(phoneErrorAudio != null)
{
phoneErrorVar = VAction.getNew(pref, 18, "phone_error", "true", true);
transfer.add(phoneErrorVar);
}
vxml.add(getTransferErrorEvent("error.connection.noauthorization", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.connection.baddestination", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.connection.noroute", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.connection.noresource", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.unsupported.transfer.blind", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.unsupported.transfer.bridge", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.unsupported.uri", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.telephone.noauthorization", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.telephone.baddestination", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.telephone.noroute", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.telephone.noresource", pref, phoneErrorAudio));
VAction submitAction = VAction.getNew(pref, getSubmitURL(), "audium_vxmlLog ClayitoMTransfer");
VIfGroup ifGroup = VIfGroup.getNew(pref);
VAction doneAction = null;
com.audium.server.xml.VoiceElementConfig.AudioGroup doneAudioGroup = config.getAudioGroup("done_audio_group", 1);
if(phoneErrorVar != null)
{
if(doneAction == null)
{
doneAction = VAction.getNew(pref, 20, "phone_error", "false", true);
} else
{
doneAction.add(20, "phone_error", "false", true);
}
}
if(doneAudioGroup != null)
{
if(doneAction == null)
{
doneAction = VAction.getNew(pref, 4, "blk_post_transfer");
} else
{
doneAction.add(4, "blk_post_transfer");
}
VoiceElementUtil.addBargeinableAudioGroup(md, pref, doneAudioGroup, transferForm, VoiceElementUtil.getAudioGroupInteractionAssignment("done_audio_group", pref),
submitAction, "blk_post_transfer");
} else
if(doneAction == null)
{
doneAction = submitAction;
} else
{
doneAction.add(submitAction);
}
VAction busyAction = null;
com.audium.server.xml.VoiceElementConfig.AudioGroup busyAudioGroup = config.getAudioGroup("busy_audio_group", 1);
if(phoneErrorVar != null)
{
if(busyAction == null)
{
busyAction = VAction.getNew(pref, 20, "phone_error", "false", true);
} else
{
busyAction.add(20, "phone_error", "false", true);
}
}
if(busyAudioGroup != null)
{
if(busyAction == null)
{
busyAction = VAction.getNew(pref, 4, "blk_busy");
} else
{
busyAction.add(4, "blk_busy");
}
VoiceElementUtil.addBargeinableAudioGroup(md, pref, busyAudioGroup, transferForm, VoiceElementUtil.getAudioGroupInteractionAssignment("busy_audio_group", pref),
submitAction, "blk_busy");
} else
if(busyAction == null)
{
busyAction = submitAction;
} else
{
busyAction.add(submitAction);
}
VAction noanswerAction = null;
com.audium.server.xml.VoiceElementConfig.AudioGroup noanswerAudioGroup = config.getAudioGroup("noanswer_audio_group", 1);
if(phoneErrorVar != null)
{
if(noanswerAction == null)
{
noanswerAction = VAction.getNew(pref, 20, "phone_error", "false", true);
} else
{
noanswerAction.add(20, "phone_error", "false", true);
}
}
if(noanswerAudioGroup != null)
{
if(noanswerAction == null)
{
noanswerAction = VAction.getNew(pref, 4, "blk_noanswer");
} else
{
noanswerAction.add(4, "blk_noanswer");
}
VoiceElementUtil.addBargeinableAudioGroup(md, pref, noanswerAudioGroup, transferForm, VoiceElementUtil.getAudioGroupInteractionAssignment("noanswer_audio_group",
pref), submitAction, "blk_noanswer");
} else
if(noanswerAction == null)
{
noanswerAction = submitAction;
} else
{
noanswerAction.add(submitAction);
}
ifGroup.add(new IfCondition("ClayitoMTransfer", 1, 4, "near_end_disconnect", true), null, doneAction);
ifGroup.add(new IfCondition("ClayitoMTransfer", 1, 4, "far_end_disconnect", true), null, doneAction);
ifGroup.add(new IfCondition("ClayitoMTransfer", 1, 4, "network_disconnect", true), null, doneAction);
ifGroup.add(new IfCondition("ClayitoMTransfer", 1, 4, "maxtime_disconnect", true), null, doneAction);
ifGroup.add(new IfCondition("ClayitoMTransfer", 1, 4, "busy", true), null, busyAction);
ifGroup.add(new IfCondition("ClayitoMTransfer", 1, 4, "network_busy", true), null, busyAction);
ifGroup.add(new IfCondition("ClayitoMTransfer", 1, 4, "noanswer", true), null, noanswerAction);
if(phoneErrorAudio != null)
{
VAction phoneErrorAction = VAction.getNew(pref, 4, "blk_phone_error");
ifGroup.add(new IfCondition("phone_error", 1, 4, "true", true), null, phoneErrorAction);
if(phoneErrorAudioGroup != null)
{
VoiceElementUtil.addBargeinableAudioGroup(md, pref, phoneErrorAudioGroup, transferForm, VoiceElementUtil.getAudioGroupInteractionAssignment
("phone_error_audio_group", pref), submitAction, "blk_phone_error");
}
}
transfer.add(ifGroup);
transfer.add(submitAction);
transferForm.add(transfer);
vxml.add(transferForm);
return null;
}
private VEvent getTransferErrorEvent(String errorEvent, VPreference pref, VAudio phoneErrorAudio)
throws VException, ElementException
{
VEvent event = VEvent.getNew(pref, errorEvent);
VAction errorEventAction = VAction.getNew(pref, 18, "error_var", errorEvent, true);
errorEventAction.add(getSubmitURL(), "audium_vxmlLog error_var");
event.addCount(1, phoneErrorAudio, errorEventAction);
event.setReprompt(1, false);
return event;
}
}
Subject: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Replied by: Janine Graves on 07-11-2011 05:21:06 PM
In studio/ go to window / show view / show call studio problems view.
Sent from my Verizon Wireless Phone
-----Original message-----
From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
Sent: Mon, Nov 7, 2011 22:05:43 GMT+00:00
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
- All Versions: RE: Call Transfer class edit and compile
Subject: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Replied by: Janine Graves on 07-11-2011 06:03:06 PM
Check call studio error log
Sent from my Verizon Wireless Phone
-----Original message-----
From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
Sent: Mon, Nov 7, 2011 22:40:34 GMT+00:00
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
- All Versions: RE: Re: New Message from CLAUDIO RIVAS in Customer Voice
Portal (CVP) - CVP
Subject: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Replied by: Janine Graves on 07-11-2011 06:19:06 PM
Can you send me your java?
Sent from my Verizon Wireless Phone
-----Original message-----
From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
Sent: Mon, Nov 7, 2011 22:40:34 GMT+00:00
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
- All Versions: RE: Re: New Message from CLAUDIO RIVAS in Customer Voice
Portal (CVP) - CVP
Subject: RE: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
Replied by: CLAUDIO RIVAS on 08-11-2011 09:34:18 AM
Thank you Janine,
It seems on my deployment the very first "pakage" line is causing some issues, i deleted the first line, compiled, updated and since then i can see the element on the palette.
Regards,
Claudio.
Created by: CLAUDIO RIVAS on 07-11-2011 02:37:57 AM
Hi,
I'm currently running to modify a java class so the result can be writed to a log, but I have this error log once i compile:
C:\Program Files\Java\jdk1.5.0_22\bin>javac -classpath c:\Cisco\CallStudio\eclip
se\plugins\com.audiumcorp.studio.library.framework_7.0.2\framework.jar c:\java\M
Transfer.java
c:\java\MTransfer.java:212: cannot find symbol
symbol : variable MiscVoiceElementUtil
location: class com.audium.server.voiceElement.transfer.MTransfer
VTransfer transfer = MiscVoiceElementUtil.createTransfer(md, "Mtransfer"
, number, destType);
^
Note: c:\java\MTransfer.java uses unchecked or unsafe operations.
Note: Recompile with -Xlint:unchecked for details.
1 error
Does anyone knows which class can or library can I use to get this fully compiled?
As always any kind of help is appreciated.
Best Regards,
Claudio.
Subject: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Replied by: Janine Graves on 07-11-2011 08:51:06 AM
you'll probably also need to incude the elements.jar into your classpath also - it's located in CallStudio\eclipse\plugins\com.audiumcorp.studio.elements.core_xxx\lib\elements.jar ----------- ---------- ------------ On 11/7/2011 2:37 AM, Cisco Developer Community Forums wrote: CLAUDIO RIVAS has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- Hi,  I'm currently running to modify a java class so the result can be writed to a log, but I have this error log once i compile:  C:\Program Files\Java\jdk1.5.0_22\bin>javac -classpath c:\Cisco\CallStudio\eclip se\plugins\com.audiumcorp.studio.library.framework_7.0.2\framework.jar c:\java\M Transfer.java c:\java\MTransfer.java:212: cannot find symbol symbol : variable MiscVoiceElementUtil location: class com.audium.server.voiceElement.transfer.MTransfer        VTransfer transfer = MiscVoiceElementUtil.createTransfer(md, "Mtransfer" , number, destType);                             ^ Note: c:\java\MTransfer.java uses unchecked or unsafe operations. Note: Recompile with -Xlint:unchecked for details. 1 error  Does anyone knows which class can or library can I use to get this fully compiled? As always any kind of help is appreciated.  Best Regards, Claudio. -- To respond to this post, please click the following link: <http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/4717809> or simply reply to this email. -- Janine Graves
Subject: RE: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
Replied by: CLAUDIO RIVAS on 07-11-2011 05:40:33 PM
Hi,
Janine, it's good to read you again! thank you very much for your quick answer. Regarding the call studio problems view seems everything ok, no error/warning reported on that window. Do you have any other idea? I supposed that with a CallEnd class which shows the result of the Transfer element may help, but on this events seems to have problems because is showing errors on the activitylog.
Regards,
Claudio.
Subject: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Replied by: Janine Graves on 07-11-2011 06:11:06 PM
Sent from my Verizon Wireless Phone
-----Original message-----
From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
Sent: Mon, Nov 7, 2011 22:40:34 GMT+00:00
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
- All Versions: RE: Re: New Message from CLAUDIO RIVAS in Customer Voice
Portal (CVP) - CVP
Subject: RE: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
Replied by: CLAUDIO RIVAS on 07-11-2011 07:04:57 PM
Here it is Janine, sure, is the class on one of my posts in this topic, i sent you by email the class. (sorry but i can't attach on this post :S).
Thank you and regards,
Subject: RE: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
Replied by: Janine Graves on 07-11-2011 07:52:55 PM
Hi Claudio,
I put your java class into my studio application in the Navigator pane int MyApp/deploy/java/application/classes and then closed the app out of the workspace, and then double-clicked app.callflow to re-open it in studio. Then I was able to see your element in the Elements pane, under LocalElements/CallControl/ClayitoTransfer. I can't do a bridge transfer on my gateway, but I used a web browser to see the vxml code your element creates, and it looks like this (see below) - which I believe is what you were after.
If I were you, you should remove your java class from C:/Cisco/CallStudio/eclipse/plugins/com.audium.studio.library_common/classes - and test it within one application (as I did above) until you get it working.
Here's the VXML your element created:
<?xml version="1.0" encoding="UTF-8"?>
<vxml version="2.0" application="/CVP/Server?audium_root=true&calling_into=MyApp&session_id=192.168.0.194.1320713299187.0.MyApp">
<catch event="error.unsupported.uri">
<var name="error_var" expr="'error.unsupported.uri'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.unsupported.transfer.bridge">
<var name="error_var" expr="'error.unsupported.transfer.bridge'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.unsupported.transfer.blind">
<var name="error_var" expr="'error.unsupported.transfer.blind'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.telephone.noroute">
<var name="error_var" expr="'error.telephone.noroute'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.telephone.noresource">
<var name="error_var" expr="'error.telephone.noresource'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.telephone.noauthorization">
<var name="error_var" expr="'error.telephone.noauthorization'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.telephone.baddestination">
<var name="error_var" expr="'error.telephone.baddestination'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.connection.noroute">
<var name="error_var" expr="'error.connection.noroute'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.connection.noresource">
<var name="error_var" expr="'error.connection.noresource'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.connection.noauthorization">
<var name="error_var" expr="'error.connection.noauthorization'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<catch event="error.connection.baddestination">
<var name="error_var" expr="'error.connection.baddestination'" />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog error_var" />
</catch>
<form id="audium_start_form">
<block>
<assign name="audium_vxmlLog" expr="''" />
<assign name="audium_element_start_time_millisecs" expr="new Date().getTime()" />
<goto next="#start" />
</block>
</form>
<form id="start">
<block name="pre_transfer_block">
<goto nextitem="ClayitoMTransfer" />
</block>
<transfer name="ClayitoMTransfer" bridge="false" connecttimeout="60s" maxtime="0s" dest="sip:1234">
<filled>
<if cond=" ( ClayitoMTransfer == 'near_end_disconnect' ) ">
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
<elseif cond=" ( ClayitoMTransfer == 'far_end_disconnect' ) " />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
<elseif cond=" ( ClayitoMTransfer == 'network_disconnect' ) " />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
<elseif cond=" ( ClayitoMTransfer == 'maxtime_disconnect' ) " />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
<elseif cond=" ( ClayitoMTransfer == 'busy' ) " />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
<elseif cond=" ( ClayitoMTransfer == 'network_busy' ) " />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
<elseif cond=" ( ClayitoMTransfer == 'noanswer' ) " />
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
</if>
<submit next="/CVP/Server" method="post" namelist="audium_vxmlLog ClayitoMTransfer" />
</filled>
</transfer>
</form>
</vxml>
Subject: RE: Call Transfer class edit and compile
Replied by: CLAUDIO RIVAS on 07-11-2011 01:04:41 PM
Thank you very much Janine,
I've been able to compile it, but seems it doesn't like to vxmlserver i referenced as a class used on a common transfer element but once I've place the class on the folder and refer it on the script:
Root Cause: java.lang.NoClassDefFoundError: ClayitoMTransfer (wrong name: com/audium/server/voiceElement/transfer/ClayitoMTransfer)
at java.lang.ClassLoader.defineClass1(Native Method)
at java.lang.ClassLoader.defineClass(ClassLoader.java:620)
at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:124)
at java.net.URLClassLoader.defineClass(URLClassLoader.java:260)
at java.net.URLClassLoader.access$100(URLClassLoader.java:56)
at java.net.URLClassLoader$1.run(URLClassLoader.java:195)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(URLClassLoader.java:188)
at java.lang.ClassLoader.loadClass(ClassLoader.java:306)
at java.lang.ClassLoader.loadClass(ClassLoader.java:251)
at com.audium.server.controller.AudiumServerConfiguration.loadLocalClasses(AudiumServerConfiguration.java:1405)
at com.audium.server.controller.AudiumServerConfiguration.<init>(AudiumServerConfiguration.java:206)
at com.audium.server.controller.AudiumServerConfiguration.initialize(AudiumServerConfiguration.java:841)
at com.audium.server.controller.Admin.cmdUpdateApp(Admin.java:287)
at com.audium.server.controller.Admin.executeCommand(Admin.java:218)
at com.audium.server.controller.Admin.run(Admin.java:1247)
at com.audium.server.licensing.LicenseManager.run(LicenseManager.java:212)
at java.lang.Thread.run(Thread.java:595)
Error with admin application deploy,11/07/2011 11:30:52.578,There was a problem instantiating the logger class com.cisco.cvp.vxml.datafeed.DatafeedLogger. There were no problems deploying the application. This error only prevented this logger from loading. The error was: java.lang.NullPointerException
java.lang.NullPointerException
at com.cisco.cvp.vxml.datafeed.DatafeedLogger.initialize(DatafeedLogger.java:176)
at com.audium.server.logger.ApplicationLoggerBase.init(ApplicationLoggerBase.java:98)
at com.audium.server.controller.AudiumServerConfiguration.instantiateLoggers(AudiumServerConfiguration.java:468)
at com.audium.server.controller.AudiumServerConfiguration.initialize(AudiumServerConfiguration.java:864)
at com.audium.server.controller.Admin.deployApp(Admin.java:568)
at com.audium.server.controller.Admin.cmdDeployApp(Admin.java:538)
at com.audium.server.controller.Admin.executeCommand(Admin.java:220)
at com.audium.server.controller.Admin.run(Admin.java:1247)
at com.audium.server.licensing.LicenseManager.run(LicenseManager.java:212)
at java.lang.Thread.run(Thread.java:595)
Error with admin application update,11/07/2011 11:41:37.156,There was a problem instantiating the logger class com.cisco.cvp.vxml.datafeed.DatafeedLogger. There were no problems updating the application. This error only prevented this logger from loading. The error was: java.lang.NullPointerException
java.lang.NullPointerException
at com.cisco.cvp.vxml.datafeed.DatafeedLogger.initialize(DatafeedLogger.java:176)
at com.audium.server.logger.ApplicationLoggerBase.init(ApplicationLoggerBase.java:98)
at com.audium.server.controller.AudiumServerConfiguration.instantiateLoggers(AudiumServerConfiguration.java:468)
at com.audium.server.controller.AudiumServerConfiguration.initialize(AudiumServerConfiguration.java:864)
at com.audium.server.controller.Admin.cmdUpdateApp(Admin.java:287)
at com.audium.server.controller.Admin.executeCommand(Admin.java:218)
at com.audium.server.controller.Admin.run(Admin.java:1247)
at com.audium.server.licensing.LicenseManager.run(LicenseManager.java:212)
at java.lang.Thread.run(Thread.java:595)
But i think this is another issue.
Regards,
Claudio.
Subject: RE: Call Transfer class edit and compile
Replied by: CLAUDIO RIVAS on 07-11-2011 05:05:42 PM
Regarding the class file, now I'm trying to add it to the c:\Cisco\CallStudio\eclipse\plugins\com.audiumcorp.studio.library.common_6.0.1\classes folder, to display it as an element on the Element palette, but is not shown.
I've just modified the main transfer class to add a real result on the log but seems the Studio doesn't like my class, any ideas regarding a good logging tool to help on this troubleshooting?
Regards,
import com.audium.server.xml.VoiceElementConfig;
import com.audium.server.xml.VoiceElementConfigException;
import java.util.HashMap;
import java.util.Hashtable;
@SuppressWarnings("unchecked")
public class ClayitoMTransfer extends VoiceElementBase
implements AudiumElement
{
protected static final String FORM_NAME = "transferForm";
private static final String FIELD_NAME = "ClayitoMTransfer";
public ClayitoMTransfer()
{
}
public String getElementName()
{
return "Clayito Transfer";
}
public String getDescription()
{
return "This voice element performs a call transfer, sending the caller to a designated " +
"phone number (including extension if applicable). This does not signify the end " +
"of the call, however. The person who was called can hang up and the application " +
"can then continue."
;
}
public String getDisplayFolderName()
{
return "Call Control";
}
public Setting[] getSettings()
throws ElementException
{
Setting settingArray[] = new Setting[7];
settingArray[0] = new Setting("transfer_destination", "Transfer Destination", "This setting specifies the phone number to which the voice element is to connect" +
"."
, true, true, true, 3);
settingArray[1] = new Setting("destination_type", "Destination Type", "This setting specifies the type of transfer destination to which the voice eleme" +
"nt is to connect, either tel or sip."
, true, true, true, new String[] {
"tel", "sip"
});
settingArray[2] = new Setting("connect_timeout", "Connect Timeout", "The maximum time (in seconds) the voice element is allowed to wait for an answer" +
". Possible values are non-negative integer values without a time unit. Default =" +
" 60."
, true, true, true, new Integer(0), null);
settingArray[3] = new Setting("max_transfer_time", "Max Transfer Time", "The maximum duration (in seconds) the transfer is allowed to last. Possible valu" +
"es are non-negative integer values without a time unit. Default = 0 (means no li" +
"mit). This setting only applies when Bridge is set to true."
, false, true, true, new Integer(0), null);
settingArray[4] = new Setting("bridge", "Bridge", "Determines whether the application remains connected to the caller after the tra" +
"nsfer is initiated. Possible values are: true | false. Default = false. When set" +
" to false (i.e. a blind transfer), the application redirects the caller to the c" +
"allee without remaining in the connection; the transfer outcome is completely un" +
"supervised. When set to true (i.e. a bridge transfer), the application stays con" +
"nected to the caller and adds the callee to the connection for the duration of t" +
"he transferred call."
, true, true, true, 4);
settingArray[5] = new Setting("transfer_audio", "Transfer Audio", "URI of audio file to be play while connecting the call.", false, true, true, 3);
settingArray[6] = new Setting("aai", "aai", "A string containing data sent to an application on the far-end.", false, true, true, 3);
settingArray[1].setDefaultValue("tel");
settingArray[2].setDefaultValue("60");
settingArray[3].setDefaultValue("0");
settingArray[4].setDefaultValue("false");
return settingArray;
}
public String[] getAudioGroupDisplayOrder()
{
String displayOrder[] = new String[2];
displayOrder[0] = "Transfer Audio";
displayOrder[1] = "End";
return displayOrder;
}
public HashMap getAudioGroups()
throws ElementException
{
HashMap groups = new HashMap(2);
AudioGroup audioGroupArray[] = new AudioGroup[4];
audioGroupArray[0] = new AudioGroup("initial_audio_group", "Initial", "This audio group will be played on entry into the voice element.", false, true);
audioGroupArray[1] = new AudioGroup("busy_audio_group", "Busy", "This audio group will be played when the transfer fails because the designated p" +
"hone number is busy."
, false, true);
audioGroupArray[2] = new AudioGroup("noanswer_audio_group", "NoAnswer", "This audio group will be played when the transfer fails because the designated p" +
"hone number did not answer within the time allotted by noanswer_timeout setting."
, false, true);
audioGroupArray[3] = new AudioGroup("phone_error_audio_group", "Phone Error", "This audio group will be played when the transfer fails because of a phone error" +
"."
, false, true);
AudioGroup endArray[] = new AudioGroup[1];
endArray[0] = new AudioGroup("done_audio_group", "Done", "This audio group will be played after the transfer, when the transfer completes " +
"successfully."
, false, true);
groups.put("Transfer Audio", audioGroupArray);
groups.put("End", endArray);
return groups;
}
public ExitState[] getExitStates()
throws ElementException
{
ExitState exitStateArray[] = new ExitState[4];
exitStateArray[0] = new ExitState(1);
exitStateArray[1] = new ExitState("busy", "busy", "This exit state will be returned when the transfer fails because the designated " +
"phone is busy."
);
exitStateArray[2] = new ExitState("noanswer", "noanswer", "This exit state will be returned when the transfer fails because the designated " +
"phone number did not answer within the time alloted by the noanswer_timeout sett" +
"ing."
);
exitStateArray[3] = new ExitState("phone_error", "phone_error", "This exit state will be returned when the transfer fails because of a phone erro" +
"r."
);
return exitStateArray;
}
public ElementData[] getElementData()
throws ElementException
{
ElementData elementDataArray[] = new ElementData[1];
elementDataArray[0] = new ElementData("result", "This element data contains the response of the transfer.");
return elementDataArray;
}
public boolean areLocalHotlinksSupported()
{
return false;
}
public String addXmlBody(VMain vxml, Hashtable reqParameters, VoiceElementData md)
throws VException, ElementException
{
VoiceElementConfig config = md.getVoiceElementConfig();
VPreference pref = md.getPreference();
String value = (String)reqParameters.get("ClayitoMTransfer");
String errorEvent = (String)reqParameters.get("error_var");
if(value != null || errorEvent != null)
{
if(value != null)
{
md.addToLog("THE TRUE",value);
md.setElementData("result", value, 0, true);
if(value.equalsIgnoreCase("near_end_disconnect") || value.equalsIgnoreCase("far_end_disconnect") || value.equalsIgnoreCase("network_disconnect") ||
value.equalsIgnoreCase("maxtime_disconnect"))
{
return "done";
}
if(value.equalsIgnoreCase("busy") || value.equalsIgnoreCase("network_busy"))
{
return "busy";
}
if(value.equalsIgnoreCase("noanswer"))
{
return "noanswer";
}
if(value.equalsIgnoreCase("unknown"))
{
return "phone_error";
} else
{
return "phone_error";
}
} else
{
md.setElementData("result", errorEvent, 0, true);
return "phone_error";
}
}
String number = config.getSettingValue("transfer_destination", md);
if(number == null)
{
number = config.getSettingValue("phone", md);
}
if(number == null)
{
throw new VoiceElementConfigException((new StringBuilder()).append("A phone number must be given to transfer to for ").append(getElementName()).append(".").toString
());
}
VForm transferForm = VForm.getNew(pref, "start");
if(transferForm.getUniqueFormNameFormat() != null)
{
transferForm.setName("transferForm");
}
com.audium.server.xml.VoiceElementConfig.AudioGroup initialAudioGroup = config.getAudioGroup("initial_audio_group", 1);
if(initialAudioGroup != null)
{
VAction jumpToTransfer = VAction.getNew(pref, 4, "ClayitoMTransfer");
VoiceElementUtil.addBargeinableAudioGroup(md, pref, initialAudioGroup, transferForm, VoiceElementUtil.getAudioGroupInteractionAssignment("initial_audio_group",
pref), jumpToTransfer, "pre_transfer_block");
} else
{
VBlock block = VBlock.getNew(pref, "pre_transfer_block");
block.add(VAction.getNew(pref, 4, "ClayitoMTransfer"));
transferForm.add(block);
}
String destType = config.getSettingValue("destination_type", md);
VTransfer transfer = MiscVoiceElementUtil.createTransfer(md, "ClayitoMTransfer", number, destType);
String timeoutStr = config.getSettingValue("connect_timeout", md);
if(timeoutStr == null)
{
transfer.setConnectionTimeout(config.getIntSettingValue("noanswer_timeout", 60, md));
} else
{
transfer.setConnectionTimeout(Integer.parseInt(timeoutStr));
}
String xferTime = config.getSettingValue("max_transfer_time", md);
if(xferTime == null)
{
xferTime = config.getSettingValue("transfer_length", md);
}
if(xferTime != null)
{
transfer.setTransferDuration(Integer.parseInt(xferTime));
}
transfer.setBridging(config.getBooleanSettingValue("bridge", true, md));
String xferAud = config.getSettingValue("transfer_audio", md);
if(xferAud != null)
{
transfer.setTransferAudio(xferAud);
}
String aai = config.getSettingValue("aai", md);
if(aai != null)
{
transfer.setAAI(aai);
}
VAction phoneErrorVar = null;
com.audium.server.xml.VoiceElementConfig.AudioGroup phoneErrorAudioGroup = config.getAudioGroup("phone_error_audio_group", 1);
VAudio phoneErrorAudio = null;
if(phoneErrorAudioGroup != null)
{
phoneErrorAudio = phoneErrorAudioGroup.constructAudio(md);
}
if(phoneErrorAudio != null)
{
phoneErrorVar = VAction.getNew(pref, 18, "phone_error", "true", true);
transfer.add(phoneErrorVar);
}
vxml.add(getTransferErrorEvent("error.connection.noauthorization", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.connection.baddestination", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.connection.noroute", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.connection.noresource", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.unsupported.transfer.blind", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.unsupported.transfer.bridge", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.unsupported.uri", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.telephone.noauthorization", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.telephone.baddestination", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.telephone.noroute", pref, phoneErrorAudio));
vxml.add(getTransferErrorEvent("error.telephone.noresource", pref, phoneErrorAudio));
VAction submitAction = VAction.getNew(pref, getSubmitURL(), "audium_vxmlLog ClayitoMTransfer");
VIfGroup ifGroup = VIfGroup.getNew(pref);
VAction doneAction = null;
com.audium.server.xml.VoiceElementConfig.AudioGroup doneAudioGroup = config.getAudioGroup("done_audio_group", 1);
if(phoneErrorVar != null)
{
if(doneAction == null)
{
doneAction = VAction.getNew(pref, 20, "phone_error", "false", true);
} else
{
doneAction.add(20, "phone_error", "false", true);
}
}
if(doneAudioGroup != null)
{
if(doneAction == null)
{
doneAction = VAction.getNew(pref, 4, "blk_post_transfer");
} else
{
doneAction.add(4, "blk_post_transfer");
}
VoiceElementUtil.addBargeinableAudioGroup(md, pref, doneAudioGroup, transferForm, VoiceElementUtil.getAudioGroupInteractionAssignment("done_audio_group", pref),
submitAction, "blk_post_transfer");
} else
if(doneAction == null)
{
doneAction = submitAction;
} else
{
doneAction.add(submitAction);
}
VAction busyAction = null;
com.audium.server.xml.VoiceElementConfig.AudioGroup busyAudioGroup = config.getAudioGroup("busy_audio_group", 1);
if(phoneErrorVar != null)
{
if(busyAction == null)
{
busyAction = VAction.getNew(pref, 20, "phone_error", "false", true);
} else
{
busyAction.add(20, "phone_error", "false", true);
}
}
if(busyAudioGroup != null)
{
if(busyAction == null)
{
busyAction = VAction.getNew(pref, 4, "blk_busy");
} else
{
busyAction.add(4, "blk_busy");
}
VoiceElementUtil.addBargeinableAudioGroup(md, pref, busyAudioGroup, transferForm, VoiceElementUtil.getAudioGroupInteractionAssignment("busy_audio_group", pref),
submitAction, "blk_busy");
} else
if(busyAction == null)
{
busyAction = submitAction;
} else
{
busyAction.add(submitAction);
}
VAction noanswerAction = null;
com.audium.server.xml.VoiceElementConfig.AudioGroup noanswerAudioGroup = config.getAudioGroup("noanswer_audio_group", 1);
if(phoneErrorVar != null)
{
if(noanswerAction == null)
{
noanswerAction = VAction.getNew(pref, 20, "phone_error", "false", true);
} else
{
noanswerAction.add(20, "phone_error", "false", true);
}
}
if(noanswerAudioGroup != null)
{
if(noanswerAction == null)
{
noanswerAction = VAction.getNew(pref, 4, "blk_noanswer");
} else
{
noanswerAction.add(4, "blk_noanswer");
}
VoiceElementUtil.addBargeinableAudioGroup(md, pref, noanswerAudioGroup, transferForm, VoiceElementUtil.getAudioGroupInteractionAssignment("noanswer_audio_group",
pref), submitAction, "blk_noanswer");
} else
if(noanswerAction == null)
{
noanswerAction = submitAction;
} else
{
noanswerAction.add(submitAction);
}
ifGroup.add(new IfCondition("ClayitoMTransfer", 1, 4, "near_end_disconnect", true), null, doneAction);
ifGroup.add(new IfCondition("ClayitoMTransfer", 1, 4, "far_end_disconnect", true), null, doneAction);
ifGroup.add(new IfCondition("ClayitoMTransfer", 1, 4, "network_disconnect", true), null, doneAction);
ifGroup.add(new IfCondition("ClayitoMTransfer", 1, 4, "maxtime_disconnect", true), null, doneAction);
ifGroup.add(new IfCondition("ClayitoMTransfer", 1, 4, "busy", true), null, busyAction);
ifGroup.add(new IfCondition("ClayitoMTransfer", 1, 4, "network_busy", true), null, busyAction);
ifGroup.add(new IfCondition("ClayitoMTransfer", 1, 4, "noanswer", true), null, noanswerAction);
if(phoneErrorAudio != null)
{
VAction phoneErrorAction = VAction.getNew(pref, 4, "blk_phone_error");
ifGroup.add(new IfCondition("phone_error", 1, 4, "true", true), null, phoneErrorAction);
if(phoneErrorAudioGroup != null)
{
VoiceElementUtil.addBargeinableAudioGroup(md, pref, phoneErrorAudioGroup, transferForm, VoiceElementUtil.getAudioGroupInteractionAssignment
("phone_error_audio_group", pref), submitAction, "blk_phone_error");
}
}
transfer.add(ifGroup);
transfer.add(submitAction);
transferForm.add(transfer);
vxml.add(transferForm);
return null;
}
private VEvent getTransferErrorEvent(String errorEvent, VPreference pref, VAudio phoneErrorAudio)
throws VException, ElementException
{
VEvent event = VEvent.getNew(pref, errorEvent);
VAction errorEventAction = VAction.getNew(pref, 18, "error_var", errorEvent, true);
errorEventAction.add(getSubmitURL(), "audium_vxmlLog error_var");
event.addCount(1, phoneErrorAudio, errorEventAction);
event.setReprompt(1, false);
return event;
}
}
Subject: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Replied by: Janine Graves on 07-11-2011 05:21:06 PM
In studio/ go to window / show view / show call studio problems view.
Sent from my Verizon Wireless Phone
-----Original message-----
From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
Sent: Mon, Nov 7, 2011 22:05:43 GMT+00:00
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
- All Versions: RE: Call Transfer class edit and compile
Subject: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Replied by: Janine Graves on 07-11-2011 06:03:06 PM
Check call studio error log
Sent from my Verizon Wireless Phone
-----Original message-----
From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
Sent: Mon, Nov 7, 2011 22:40:34 GMT+00:00
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
- All Versions: RE: Re: New Message from CLAUDIO RIVAS in Customer Voice
Portal (CVP) - CVP
Subject: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Replied by: Janine Graves on 07-11-2011 06:19:06 PM
Can you send me your java?
Sent from my Verizon Wireless Phone
-----Original message-----
From: Cisco Developer Community Forums <cdicuser@developer.cisco.com>
To: "cdicuser@developer.cisco.com" <cdicuser@developer.cisco.com>
Sent: Mon, Nov 7, 2011 22:40:34 GMT+00:00
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
- All Versions: RE: Re: New Message from CLAUDIO RIVAS in Customer Voice
Portal (CVP) - CVP
Subject: RE: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
Replied by: CLAUDIO RIVAS on 08-11-2011 09:34:18 AM
Thank you Janine,
It seems on my deployment the very first "pakage" line is causing some issues, i deleted the first line, compiled, updated and since then i can see the element on the palette.
Regards,
Claudio.
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