This document was generated from CDN thread
Created by: MOHAMED AHMED on 09-02-2010 05:24:23 PM
Dear all;
iam new with cisco IP Phone services;
and i found the callerInfo.jsp inside the IP Phone SDK and i tried to work with it but i face problem. So can anyone help me to let it work...and expected steps to do that......thanks so much
Subject: RE: CallerInfo example in the IP Phone SDK
Replied by: Anitha V on 10-02-2010 08:21:43 AM
Hi Mohamed,
What kind of issues you are facing? If you could explain more on this issue, it will be very helpful to understand the problem.
Thanks and Regards,
Anitha
Subject: RE: CallerInfo example in the IP Phone SDK
Replied by: MOHAMED AHMED on 10-02-2010 11:05:53 AM
Thanks Anitha For Your Cooperation ...
briefly i want to make service to get the Number (or NAME) Of the Caller end Point....and i found CallerInfo.jsp after installing CiscoSDK...i made all the steps that was illustrated inside this JSP page...and after publishing it into tomcat...and run it....i found this message
.////////////////
Exception report
message
description
The server encountered an internal error () that prevented it from
fulfilling this request.
exception
<pre>org.apache.jasper.JasperException
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:373)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:245)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
</pre>
root cause
<pre>java.lang.NullPointerException
com.cisco.ipphone.sdk.CallerInfo.CallerInfoServer.getActiveCallPartyNumbers(CallerInfoServer.java:143)
org.apache.jsp.callerinfo_jsp._jspService(org.apache.jsp.callerinfo_jsp:135)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:99)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:325)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:295)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:245)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
</pre>
note The full stack trace of the root cause is
available in the Apache Tomcat/5.5.7 logs.
./////////////////
Subject: RE: CallerInfo example in the IP Phone SDK
Replied by: Anitha V on 16-02-2010 05:08:54 AM
Hi Mohamed,
CiscoJTAPI is needed to fetch the caller-info via JSP application into the Phone UI.
Do you have CiscoJTAPI jar in your webserver library? If not, could you please install the same?
For more details you could refer to the 'Requirements and Caveats' provided in sample callerinfo.jsp application.
Thanks and Regards,
Anitha
Subject: RE: CallerInfo example in the IP Phone SDK
Replied by: MOHAMED AHMED on 01-03-2010 09:57:46 AM
THX ANITA;
YEAH I HAVE CISCO JTAPI.JAR AND IAM ALREADY IMPORT IT INSIDE MY JSP APPLICATION....AND I FOLLOWED 'Requirements and Caveats' PROVIDED IN SAMPLE CALLERINFO.JSP.....BUT NOTHING CHANGED
SO IF U HAVE ANY SOLUTION TO BE ABLE TO KNEW THE CALLER ID I WILL BE VERY GRATEFUL FOR U....
