Created by: Ammar Ahmed on 18-05-2010 02:57:06 PM Hi, I am subscribing the events in monitor mode as following System.Text.StringBuilder messageValue = new StringBuilder("MessageID ="); //agent state related events messageValue.Append((int)EventID.eAgentStateEvent).Append(", "); messageValue.Append((int)EventID.eQueryAgentStateConf).Append(", "); // call related events messageValue.Append((int)EventID.eCallDeliveredEvent).Append(", "); messageValue.Append((int)EventID.eCallEstablishedEvent).Append(", "); messageValue.Append((int)EventID.eCallHeldEvent).Append(", "); messageValue.Append((int)EventID.eCallConferencedEvent).Append(", "); messageValue.Append((int)EventID.eCallTransferredEvent).Append(", "); messageValue.Append((int)EventID.eAgentPrecallEvent).Append(", ");
I am using CTI Toolkit AgentDesktop (comes with CTIOS SDK) to answer calls. When I try to transfer or initiate conference calls I am only getting CallHeldEvent but no Transferred or Conferenced events. Also I am not getting any AgentPrecallEvent. Tried setting CallObject's MinimizeEventArgs to 0 but no use.
Subject: RE: New Message from Ammar Ahmed in Computer Telephony Integration Object S Replied by: David Lender on 18-05-2010 03:56:09 PM Are you using IPCC (UCCE)? AgentPrecallEvents are only used in IPCC when the ICM routes the call. You will not receive a CallTransferredEvent or CallConferencedEvent until the transfer or conference has been completed, not when it is initiated. Are you receiving the ServiceInitiatedEvent on the consult call?
Subject: RE: New Message from Ammar Ahmed in Computer Telephony Integration Object S Replied by: Ammar Ahmed on 18-05-2010 05:02:27 PM David, I am using IPCC (UCCE). After transferring or conference calls i never get those events. Even after calls are established and then terminated. I do get terminate for new parties though.. but not the transfer/conference.
Subject: RE: New Message from Ammar Ahmed in Computer Telephony Integration Object S Replied by: Ammar Ahmed on 19-05-2010 10:17:22 AM I am getting ServiceInitiatedEvent with new ConnectionID. Also am getting CallHeld for the original ConnectionID.. but no call conferrenced or transferred events once the call is established with new agents.
Subject: RE: New Message from Ammar Ahmed in Computer Telephony Integration Object S Replied by: David Lender on 19-05-2010 02:13:09 PM I suggest you open a Service Request using your CDN contract to have a Developer Services engineer analyze your CTIOS Client and Server logs. Be sure to specify Other for Technology and Cisco Developer Network - Customer Contact Applications for SubTechnology and upload your log files specifying the agent and callids you want reviewed.
Subject: RE: CallTransferred and CallConferenced events missing in monitor mode Replied by: Shannon McCoy on 15-07-2010 10:16:10 AM
Hi, I am subscribing the events in monitor mode as following System.Text.StringBuilder messageValue = new StringBuilder("MessageID ="); //agent state related events messageValue.Append((int)EventID.eAgentStateEvent).Append(", "); messageValue.Append((int)EventID.eQueryAgentStateConf).Append(", "); // call related events messageValue.Append((int)EventID.eCallDeliveredEvent).Append(", "); messageValue.Append((int)EventID.eCallEstablishedEvent).Append(", "); messageValue.Append((int)EventID.eCallHeldEvent).Append(", "); messageValue.Append((int)EventID.eCallConferencedEvent).Append(", "); messageValue.Append((int)EventID.eCallTransferredEvent).Append(", "); messageValue.Append((int)EventID.eAgentPrecallEvent).Append(", ");
I am using CTI Toolkit AgentDesktop (comes with CTIOS SDK) to answer calls. When I try to transfer or initiate conference calls I am only getting CallHeldEvent but no Transferred or Conferenced events. Also I am not getting any AgentPrecallEvent.
Tried setting CallObject's MinimizeEventArgs to 0 but no use.
You might try setting your filter to * and then doing a DumpArgs to a log file and check to see exactly what you are getting and see if its the filter that is missing them. I have a monitor mode app running on both 7.2 and 7.5 and I recieve both of the message you are not getting but I am using a * filter. At least you will be able to determine if the messages are missing or just getting filtered out.
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