Core Issue
This issue is addressed in Cisco bug ID CSCsg14722.
This issue affects Cisco CallManager version 4.2(3).
Resolution
In order to resolve this issue, perform these steps:
- Check the PhoneTemplateModelMap table for the tkModel 115 (Standard 7941) and take a copy of the value from this row for fkPhoneTemplate.
For example, {FFDBF136-25B1-4A5B-9BE9-F79F6B7C5BE4}.
- In order to confirm that defect CSCsg14722 is actually hit, run this Structured Query Language (SQL) query, and replace the value for fkPhoneTemplate with the newly identified value.:
SELECT * FROM PhoneButton
WHERE (fkPhoneTemplate = '{FFDBF136-25B1-4A5B-9BE9-F79F6B7C5BE4}')
If only one row is returned, then Cisco bug ID CSCsg14722 was hit.
- Either manually create a new line in the PhoneButton table in the SQL for the second line of the Standard 7941, or run this SQL query and replace {FFDBF136-25B1-4A5B-9BE9-F79F6B7C5BE4} with the newly identified value of fkPhoneTemplate:
INSERT INTO PhoneButton VALUES ('{B0756BE7-A88E-42C5-8564-DF4772AB02DC}', '{FFDBF136-25B1-4A5B-9BE9-F79F6B7C5BE4}', 2, 9, 'Line', 2, 0, '', '', 0, '{D80557E6-EB0E-44E5-A2FA-5B16CB041931}')
- Run this SQL command again:
SELECT * FROM PhoneButton WHERE (fkPhoneTemplate = '{FFDBF136-25B1-4A5B-9BE9-F79F6B7C5BE4}')
Ideally, this command returns two rows.
Problem Type
Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents)
IP phones and other clients (Client registration, faulty IP phone, etc.)
Call Control
CallManagerCallManager Features
Bad operational behavior, status,information, performance, delay or other CCM failureIP Phones and Clients
IP phone error messagesFailure Type
Error message
Cannot create, add, assign, calculate, modify, update, record, delete, eliminate,hide, remove, purge, save or extend
End Where Problem is Heard or Device Type Involved
IP phoneIP Phone Errors
Error No. -2146828282 (0x800a0006): Overflow error messageUser Features
Second lineCallManager Versions
CallManager 4.xComputer Telephony Integration (CTI) Port
Phone button templateIP Phone Models
7941G-GE
7941G-GE-CH1