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Jose Rosales
Level 1
Level 1


Cisco Attendant Console TSP install.


Cisco Unified Communications Manager 9.1.1

Attendant Console 9.1

Windows server 2008 32-bit

Steps to configure the TSP.

1. Go to Call-manager Administration page.

2. Select the Application > Plugins > Find.

3. Click on the icon to the left of the Cisco TAPI 32-bit Client. Take into consideration that Cisco TAPI 64-bit Client is supported from Call-manager release 8.5.1

4. Open the TSP file you downloaded from CM in your windows server (run the installation using the Administrator account) and follow the on screen instructions to complete the install. Ensure that multiple instances of the tsp are NOT selected:

TSP Instance.PNG

Click ‘Next'

Make sure that Cisco CTIManager and Cisco AXL Web Service services are running on the Call-manager servers that you are going to set in the next configuration prompt. Also make sure that the application user has this role "Standard AXL API Access" assigned.

Instance Config.PNG

Click ‘Next'

Media Driver Configuration.PNG

Click ‘Next'

TSP will install.

8. Reboot.

9. Go to Start > All Programs > Cisco TSP > Cisco TSP Configuration > Configure >  Choose Advance Tab > Change “Provider Open Completed Timeout” to 300” Ok.

10. Reboot.

11. Make sure all "CT Gateway, Service and Park devices" (CTI ports) show registered with Call-manager. Go to Call-manager Administration page > Device > Phone.

CTI Devices.PNG

12. Make sure that all "Queues" (CTI route point) show registered with Callmanager. Go to Call-manager Administration page > Device >  CTI Route Point.

Queues .PNG

Rahul Ahuja
Community Member

Thanks for this info. But do we really need to install the TSP on CUAC-Premium Edition machines? As the

CUAC-Premium Edition installation guide doesn't talk about the TSP installation.



Jose Rosales
Level 1
Level 1

On CUAA-PE we need to install the TSP as well, during the application install after entering the application user information and credentials the system will communicate with call-manager through AXL service via HTTP to download the TSP that the application is going to install on your windows server.

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