This document was generated from CDN thread Created by: Cameron Davidson on 26-01-2011 05:32:49 PM HiI am having problems trying to use the Cisco TC console app on your web site.It logs on to the C90 codec but an error comes up after please see attachment.Any HelpCameronSubject: RE: Cisco TC console app Replied by: Viggo Fredriksen on 27-01-2011 09:37:28 AMHi Cameron, seems like the TC Console is unable to contact the system using HTTPS. Could you please supply me with the following:* Software running on the C90* HTTP/HTTPS configuration (xConfiguration NetworkServices HTTP Mode)* Using password or notRegards, ViggoSubject: RE: Cisco TC console app Replied by: Cameron Davidson on 01-02-2011 09:38:35 AMHi ViggoThe firmware is TANDBERG Codec Release TC4.0.1.240265 andthe xconfig isxConfiguration NetworkServices*c xConfiguration NetworkServices MultiWay Address: ""*c xConfiguration NetworkServices MultiWay Protocol: Auto*c xConfiguration NetworkServices Telnet Mode: On*c xConfiguration NetworkServices SSH Mode: On*c xConfiguration NetworkServices SSH AllowPublicKey: On*c xConfiguration NetworkServices HTTP Mode: On*c xConfiguration NetworkServices HTTPS Mode: On*c xConfiguration NetworkServices HTTPS VerifyServerCertificate: Off*c xConfiguration NetworkServices HTTPS VerifyClientCertificate: Off*c xConfiguration NetworkServices SNMP Mode: ReadWrite*c xConfiguration NetworkServices SNMP CommunityName: "public"*c xConfiguration NetworkServices SNMP SystemContact: ""*c xConfiguration NetworkServices SNMP SystemLocation: ""*c xConfiguration NetworkServices SNMP Host 1 Address: ""*c xConfiguration NetworkServices SNMP Host 2 Address: ""*c xConfiguration NetworkServices SNMP Host 3 Address: ""*c xConfiguration NetworkServices H323 Mode: On*c xConfiguration NetworkServices SIP Mode: On*c xConfiguration NetworkServices NTP Mode: Auto*c xConfiguration NetworkServices NTP Address: "1.ntp.tandberg.com"** endi have tried with and without a password. And my firewall is off.Sorry for the delay.CameronSubject: RE: Cisco TC console app Replied by: Cameron Davidson on 04-02-2011 04:15:43 PMHiRebooted codec and tried again today and it connected OK.Tried to save a config to the Codec and it said there was a error in the profile and would not save the config to the PC or Codec.Exited the TC console program rebooted the codec and tried to connect again and this error came up.CameronSubject: RE: Cisco TC console app Replied by: Viggo Fredriksen on 04-02-2011 04:31:34 PMHi Cameron, this is a known issue which relates to unsuccessful HTTP communications. We'll be releasing a fix for this in TC Console alongside the TC4.1 release.The current workaround is to wipe the settings from the codec manually. In order to do this you need to temporarily enable root and delete the files created by TC Console.1) SSH/Telnet to the codec as admin and enable root:1systemtools rootsettings on
2) Wait a few seconds, then login as root with SSH/Telnet and wipe the settings:1
2[host:~]rm /armuser/videolayouts/osd_videolayoutconfig.xml /user/videolayouts/videolayouts.xml
3) SSH/Telnet to the codec as admin and disable root:1systemtools rootsettings off
Subject: RE: Cisco TC console app Replied by: Cameron Davidson on 30-03-2011 05:46:33 PMHi ViggoJust got a new Tandberg C60 out of the box and tried to connect the TC console and it refused again on this version -TANDBERG Codec Release TC4.0.4.245757.Is this going to happen on all versions of TC software, If i was on site down loading the video compositions i would be very anoyed.CameronSubject: RE: Cisco TC console app Replied by: Cameron Davidson on 31-03-2011 04:05:19 PMHiJust found the way around this you have to have the Network Service HTTPS turned OFF.Then you can connect.Also be careful if you do a configuration file on a C60 using the TC Console you can not use it on a C90 so all the layouts that you done for a C60 wont work on a C90.You can edit the XML file look at the part for <layouts> and copy all the way down to the bottom of the file and paste it over the the new file for that product. Cameron
