Created by: Senthil Kumar on 26-03-2009 11:51:11 AM Hi, Can we get any document about the integration of Cisco with BMC Remedy ARS 7.1.0 Thank you, Regards, Senthil Kumar R
Subject: RE: New Message from Senthil Kumar in Computer Telephony Integration Object Replied by: David Lender on 26-03-2009 02:40:40 PM Cisco does not provide any integration to BMC Remedy. For a list of CRM integrations available from Cisco see http://www.cisco.com/en/US/products/ps9117/products_data_sheets_list.htm l These are canned integrations and not supported by Cisco Developer Services. If you require consulting for integration of Cisco CTIOS with BMC Remedy, contact custom-applicaton-request@cisco.com for fee-based consulting
Subject: RE: New Message from Senthil Kumar in Computer Telephony Integration Object Replied by: Senthil Kumar on 26-03-2009 04:32:13 PM Thanks David. The Cisco Unified CRM Connector shall support the Remedy CRM? - Senthil Kumar R
Subject: RE: New Message from Senthil Kumar in Computer Telephony Integration Object Replied by: David Lender on 26-03-2009 04:41:40 PM No. The Cisco CRM Connector supports Microsoft CRM, PeopleSoft CRM, Salesforce, and SAP.
Subject: RE: New Message from Senthil Kumar in Computer Telephony Integration Object Replied by: Senthil Kumar on 28-03-2009 07:52:13 AM http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1001/data_sheet_c78-490174.html above web pages I found the following: "Today's call centers need unified call flows, unified business processes, and unified desktops for both call management and business-transaction navigation. The Cisco Unified CRM Connector is a comprehensive tool that readily supports popular CRM packages, including Oracle PeopleSoft, Oracle Siebel, SAP, Microsoft CRM, Salesforce.com, and Remedy. With Cisco Unified CRM Connector, agents can place, receive, and transfer customer interactions with full, real-time access to third-party CRM customer data - saving money, increasing revenue, improving monitoring, and facilitating excellent customer service." I believe Remedy refers here the BMC Remedy. Any thoughts about this? Thank you,
Subject: RE: New Message from Senthil Kumar in Computer Telephony Integration Object Replied by: Angus Comber on 05-04-2009 06:18:36 PM Have a look at http://www.iteloffice.com/products/cti_for_remedy.html The relevant product would be the TAPI version of Cuba for Remedy. You can download the product for trial. Angus
Subject: RE: Cisco with BMC Remedy CRM integration Replied by: Aman Basra on 20-09-2010 03:35:32 AM Consilium UniAgent¿ is a CRM connector for integration between the Cisco Agent Desktop (CAD) application & BMC Remedy. It is a certified Cisco Compatible product under the Cisco Developer Network (CDN.)
Please visit the Consilium page at the Cisco CDN portal for more info:
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