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on 01-24-2014 02:28 PM
This document was generated from CDN thread
Created by: Jean Lofrano on 27-07-2011 01:30:12 PM
Hi,
I have a script TCL IVR working very well...
But the first prompt is: Option 1 to user unlock; Option 2 to password change and Option 3 to forward to help desk...
And I don´t want wait to select a option... I would like to interrupt the prompt!!!
My script is configured for that, but it is not working. See:
proc ActionCollectQuestion1 { } {
puts "IT7: collecting question 1"
set Question1Param(interruptPrompt) true
set Question1Param(terminationKey) #
set Question1Param(enableReporting) true
set Question1Param(maxDigits) 1
set Question1Param(dialPlan) true
set Question1Pattern(1) "1"
set Question1Pattern(2) "2"
set Question1Pattern(3) "3"
leg collectdigits leg_incoming Question1Param
puts "IT7: collected question 1"
}
#send collected digits through web
proc Action1 { } {
puts "IT7: try to send web"
global WebServer
global Response1
global CallerID
global count
global count1
set StatusCollectDigits [infotag get evt_status]
puts "IT7: cpf $StatusCollectDigits"
#matched pattern
if {$StatusCollectDigits == "cd_005"} {
puts "IT7: starting web"
set Response1 [infotag get evt_dcdigits]
puts "Choose: $Response1"
if { $Response1 == "3"} {
puts "aguarde, transferindo para o help-desk"
media play leg_incoming "flash:/aguarde.wav"
fsm setstate HELPDESK
}
if { $Response1 == "2"} {
puts "password change"
set count 0
set count1 0
media play leg_incoming "flash:/alteracao-cpf.wav"
fsm setstate PLAYEDQUESTION2
}
if { $Response1 == "1"} {
puts "user unlock"
set count 0
set count1 0
media play leg_incoming "flash:/desbloqueio-cpf.wav"
fsm setstate PLAYEDQUESTION2
}
if { $Response1 > "3"} {
puts "Invalid option"
media play leg_incoming "flash:/opcao-invalida.wav"
fsm setstate PLAYEDWRONG1
}
Could you help me please???
Thanks.
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 27-07-2011 02:46:40 PM
Ok , So I´m going to do in the proc:
#procedure to play audio file on incoming dial peer
proc ActionPlayWelcome { } {
puts "IT7: playing audio Welcome"
global WelcomePrompt
global CallerID
>>>>> Question1Param(interrupPrompt)true
leg setupack leg_incoming
leg proceeding leg_incoming
leg connect leg_incoming
set CallerID [infotag get leg_ani]
puts "IT7: Caller ID $CallerID"
>>>>>leg collectdigits leg_incoming Question1Param
media play leg_incoming $WelcomePrompt
puts "IT7: Audio played Welcome"
}
Is it correct??
thanks.
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 27-07-2011 02:54:24 PM
Hi, My prompt is WelcomePrompt... This proc run the option1 to... option 2 to.... and option3 to....
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 27-07-2011 03:07:47 PM
Ohh sorry,
The proc ActionPlayWelcome just run "olá"....
The proc correct is:
proc ActionPlayQuestion1 { } {
global counter
>>>>> Question1Param(interrupPrompt)true
set counter 0
puts "IT7: playing question 1"
>>>>>leg collectdigits leg_incoming Question1Param
media play leg_incoming "flash:/opcoes.wav"
puts "IT7: played question 1"
}
I´m going to add both command in this proc and test...
Thanks...
Subject: RE: Collect digits error
Replied by: Yaw-Ming Chen on 27-07-2011 01:53:53 PM
1. Try to do "set Question1Param(interruptPrompt) true" at INIT stae or when call setup event received
2. Do leg collectdigits leg_incoming Question1Param commaqnd first
3. Then play the prompt for this digit collection
so it looks something like this:
leg collectdigits leg_incoming PARAM
media play leg_incoming $welcomePrompt
Subject: RE: Collect digits error
Replied by: Yaw-Ming Chen on 27-07-2011 02:50:47 PM
In this case you should be able to barge-in "WelcomePrompt"
Subject: RE: Collect digits error
Replied by: Raghavendra Gutty Veeranagappa on 03-08-2011 03:47:49 AM
Hi Jean,
Please use below command to Collect digits to match a dial plan with a pattern prefix:
leg collectdigits leg_incoming Question1Param Question1Pattern
Thanks,
Raghavendra
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 02-08-2011 04:47:30 PM
Hi,
I put the "leg collectdigits leg_incoming Question1Param" command before of "media play leg_incoming "flash:/opcoes.wav", but it does not work...
Can you help me?
Thanks..
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 02-08-2011 04:52:34 PM
Hi ,
I wold like of collect the digits of proc "ActionPlayQuestion1"...
The current flow is:
proc ActionPlayQuestion1 { } {
global counter
set counter 0
puts "IT7: playing question 1"
media play leg_incoming "flash:/opcoes.wav"
puts "IT7: played question 1"
}
proc ActionCollectQuestion1 { } {
puts "IT7: collecting question 1"
set Question1Param(interruptPrompt) true
set Question1Param(terminationKey) #
set Question1Param(enableReporting) true
set Question1Param(maxDigits) 1
set Question1Param(dialPlan) true
set Question1Pattern(1) "1"
set Question1Pattern(2) "2"
set Question1Pattern(3) "3"
leg collectdigits leg_incoming Question1Param
puts "IT7: collected question 1"
}
proc Action1 { } {
puts "IT7: try to send web"
global WebServer
global Response1
global CallerID
global count
global count1
set StatusCollectDigits [infotag get evt_status]
puts "IT7: cpf $StatusCollectDigits"
#matched pattern
if {$StatusCollectDigits == "cd_005"} {
puts "IT7: starting web"
set Response1 [infotag get evt_dcdigits]
puts "Choose: $Response1"
if { $Response1 == "3"} {
.
.
.
.
.
set ScriptFSM(PLAYEDWELCOME,ev_media_done) "ActionPlayQuestion1 PLAYEDQUESTION1"
set ScriptFSM(PLAYEDWRONG1,ev_media_done) "ActionPlayQuestion1Again PLAYEDQUESTION1"
set ScriptFSM(PLAYEDQUESTION1,ev_media_done) "ActionCollectQuestion1 COLLECTEDQUESTION1"
set ScriptFSM(COLLECTEDQUESTION1,ev_collectdigits_done) "Action1 CALLDISCONNECT"
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 03-08-2011 10:46:43 AM
Ok thanks. I´m going to test with Question1Pattern.
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 03-08-2011 03:10:44 PM
Hi,
I put the new variable in the proc bellow, but it is not working yet...
proc ActionCollectQuestion1 { } {
puts "IT7: collecting question 1"
set Question1Param(interruptPrompt) true
set Question1Param(terminationKey) #
set Question1Param(enableReporting) true
set Question1Param(maxDigits) 1
set Question1Param(dialPlan) true
set Question1Pattern(1) "1"
set Question1Pattern(2) "2"
set Question1Pattern(3) "3"
leg collectdigits leg_incoming Question1Param Question1Pattern
puts "IT7: collected question 1"
}
On router I put the "dtmf-relay h245-alphanumeric", but I don´t have sucess...
dial-peer voice 7067 voip
service passwordreset
incoming called-number 7077
dtmf-relay h245-alphanumeric
codec g711ulaw
The debug voice application digitcollect is bellow:
it7-rot-csc-03#
028835: *Nov 16 01:37:37.487: //3255//Digi:/tcl_LegDigitCollectObjCmd: collectdigits leg_incoming Question1Param Question1Pattern
028836: *Nov 16 01:37:37.491: //3255//Digi:/C_DigitCollect_Start: Leg=3255, Dialplan=True, Diaplanterm=False, DigitReport=True, DigitConsume=False IgnoreInitialKey=False, IgnoreDTMFacceptINFO=False, Abortkey=, Terminationkey=#, Numpatterns=3, Maxdigits=1, Mindigits=0, Interruptprompt=True, InterTimeout=-1000, Initialtimeout=-1000, Mask=0
028837: *Nov 16 01:37:37.491: //-1//Digi:/AFW_DigitCollect_New:
028838: *Nov 16 01:37:37.491: //-1//Digi:HN1585EEE3:/AFW_DigitCollect_New:
it7-rot-csc-03#DialPlan=TRUE AbortKey= TermKey=# NumPatts=3
Enable=TRUE Consume=FALSE InterruptPrompt=TRUE minDigits=0 maxDigits=1 DialPlanTerm=FALSE
028839: *Nov 16 01:37:37.495: //3255/806FF4A50401/Digi:/DigitCollectStart_UpdateStats:
028840: *Nov 16 01:37:37.495: //3255//Digi:/AFW_M_DigitCollect_Action:
028841: *Nov 16 01:37:37.499: //3255//Digi:/act_DCRunning_RDone: callid=3255 Enable succeeded.enable=1 matchDialplan=1 numPatterns=3matchDialplanTerm=0
it7-rot-csc-03#
028842: *Nov 16 01:37:43.921: //3255//Digi:/AFW_M_DigitCollect_Action:
028843: *Nov 16 01:37:43.921: //3255//Digi:/act_DCRunning_Disconnected:
028844: *Nov 16 01:37:43.921: //3255//Digi:/DigitCollect_Complete: Status 7=DC_DISCONNECTED. Digits=
028845: *Nov 16 01:37:43.925: //3255//Digi:/AFW_M_DigitCollect_EventPreProcess:
028846: *Nov 16 01:37:43.925: //3255//Digi:/DigitCollectEnd_UpdateStats:
Subject: RE: Collect digits error
Replied by: Raghavendra Gutty Veeranagappa on 04-08-2011 02:38:04 AM
Hi Jean,
media play command syntax is wrong please modify as below.
media play leg_incoming flash:opcoes.wav
Thanks,
Raghavendra
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 04-08-2011 12:07:16 PM
Thanks, but the audio is working... My problem is in the proc "ActionCollectQuestion1".. It is not working...
I need to wait full audio "opcoes.wav" for after digit a option...
thanks.
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 04-08-2011 02:54:48 PM
I need wait terminate the audio to choose a option....
Subject: RE: Collect digits error
Replied by: Raghavendra Gutty Veeranagappa on 05-08-2011 01:25:28 AM
Hi Jean,
yes you need to wait to full audio to collect digit because you are issuing leg collect digits after ev_media_done event recieved, you can issue leg collect digits command after media play command and wait for ev_collectdigits_done event instead of ev_media_done event.
proc ActionPlayQuestion1 { } {
global counter
set counter 0
set Question1Param(interruptPrompt) true
set Question1Param(terminationKey) #
set Question1Param(enableReporting) true
set Question1Param(maxDigits) 1
set Question1Param(dialPlan) true
set Question1Pattern(1) "1"
set Question1Pattern(2) "2"
set Question1Pattern(3) "3"
puts "IT7: playing question 1"
media play leg_incoming flash:opcoes.wav
puts "IT7: played question 1"
leg collectdigits leg_incoming Question1Param Question1Pattern
}
Thanks,
Raghavendra
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 05-08-2011 11:24:00 AM
Thank you so much!
The problem was solved.
Att.
Created by: Jean Lofrano on 27-07-2011 01:30:12 PM
Hi,
I have a script TCL IVR working very well...
But the first prompt is: Option 1 to user unlock; Option 2 to password change and Option 3 to forward to help desk...
And I don´t want wait to select a option... I would like to interrupt the prompt!!!
My script is configured for that, but it is not working. See:
proc ActionCollectQuestion1 { } {
puts "IT7: collecting question 1"
set Question1Param(interruptPrompt) true
set Question1Param(terminationKey) #
set Question1Param(enableReporting) true
set Question1Param(maxDigits) 1
set Question1Param(dialPlan) true
set Question1Pattern(1) "1"
set Question1Pattern(2) "2"
set Question1Pattern(3) "3"
leg collectdigits leg_incoming Question1Param
puts "IT7: collected question 1"
}
#send collected digits through web
proc Action1 { } {
puts "IT7: try to send web"
global WebServer
global Response1
global CallerID
global count
global count1
set StatusCollectDigits [infotag get evt_status]
puts "IT7: cpf $StatusCollectDigits"
#matched pattern
if {$StatusCollectDigits == "cd_005"} {
puts "IT7: starting web"
set Response1 [infotag get evt_dcdigits]
puts "Choose: $Response1"
if { $Response1 == "3"} {
puts "aguarde, transferindo para o help-desk"
media play leg_incoming "flash:/aguarde.wav"
fsm setstate HELPDESK
}
if { $Response1 == "2"} {
puts "password change"
set count 0
set count1 0
media play leg_incoming "flash:/alteracao-cpf.wav"
fsm setstate PLAYEDQUESTION2
}
if { $Response1 == "1"} {
puts "user unlock"
set count 0
set count1 0
media play leg_incoming "flash:/desbloqueio-cpf.wav"
fsm setstate PLAYEDQUESTION2
}
if { $Response1 > "3"} {
puts "Invalid option"
media play leg_incoming "flash:/opcao-invalida.wav"
fsm setstate PLAYEDWRONG1
}
Could you help me please???
Thanks.
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 27-07-2011 02:46:40 PM
Ok , So I´m going to do in the proc:
#procedure to play audio file on incoming dial peer
proc ActionPlayWelcome { } {
puts "IT7: playing audio Welcome"
global WelcomePrompt
global CallerID
>>>>> Question1Param(interrupPrompt)true
leg setupack leg_incoming
leg proceeding leg_incoming
leg connect leg_incoming
set CallerID [infotag get leg_ani]
puts "IT7: Caller ID $CallerID"
>>>>>leg collectdigits leg_incoming Question1Param
media play leg_incoming $WelcomePrompt
puts "IT7: Audio played Welcome"
}
Is it correct??
thanks.
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 27-07-2011 02:54:24 PM
Hi, My prompt is WelcomePrompt... This proc run the option1 to... option 2 to.... and option3 to....
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 27-07-2011 03:07:47 PM
Ohh sorry,
The proc ActionPlayWelcome just run "olá"....
The proc correct is:
proc ActionPlayQuestion1 { } {
global counter
>>>>> Question1Param(interrupPrompt)true
set counter 0
puts "IT7: playing question 1"
>>>>>leg collectdigits leg_incoming Question1Param
media play leg_incoming "flash:/opcoes.wav"
puts "IT7: played question 1"
}
I´m going to add both command in this proc and test...
Thanks...
Subject: RE: Collect digits error
Replied by: Yaw-Ming Chen on 27-07-2011 01:53:53 PM
1. Try to do "set Question1Param(interruptPrompt) true" at INIT stae or when call setup event received
2. Do leg collectdigits leg_incoming Question1Param commaqnd first
3. Then play the prompt for this digit collection
so it looks something like this:
leg collectdigits leg_incoming PARAM
media play leg_incoming $welcomePrompt
Subject: RE: Collect digits error
Replied by: Yaw-Ming Chen on 27-07-2011 02:50:47 PM
In this case you should be able to barge-in "WelcomePrompt"
Subject: RE: Collect digits error
Replied by: Raghavendra Gutty Veeranagappa on 03-08-2011 03:47:49 AM
Hi Jean,
Please use below command to Collect digits to match a dial plan with a pattern prefix:
leg collectdigits leg_incoming Question1Param Question1Pattern
Thanks,
Raghavendra
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 02-08-2011 04:47:30 PM
Hi,
I put the "leg collectdigits leg_incoming Question1Param" command before of "media play leg_incoming "flash:/opcoes.wav", but it does not work...
Can you help me?
Thanks..
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 02-08-2011 04:52:34 PM
Hi ,
I wold like of collect the digits of proc "ActionPlayQuestion1"...
The current flow is:
proc ActionPlayQuestion1 { } {
global counter
set counter 0
puts "IT7: playing question 1"
media play leg_incoming "flash:/opcoes.wav"
puts "IT7: played question 1"
}
proc ActionCollectQuestion1 { } {
puts "IT7: collecting question 1"
set Question1Param(interruptPrompt) true
set Question1Param(terminationKey) #
set Question1Param(enableReporting) true
set Question1Param(maxDigits) 1
set Question1Param(dialPlan) true
set Question1Pattern(1) "1"
set Question1Pattern(2) "2"
set Question1Pattern(3) "3"
leg collectdigits leg_incoming Question1Param
puts "IT7: collected question 1"
}
proc Action1 { } {
puts "IT7: try to send web"
global WebServer
global Response1
global CallerID
global count
global count1
set StatusCollectDigits [infotag get evt_status]
puts "IT7: cpf $StatusCollectDigits"
#matched pattern
if {$StatusCollectDigits == "cd_005"} {
puts "IT7: starting web"
set Response1 [infotag get evt_dcdigits]
puts "Choose: $Response1"
if { $Response1 == "3"} {
.
.
.
.
.
set ScriptFSM(PLAYEDWELCOME,ev_media_done) "ActionPlayQuestion1 PLAYEDQUESTION1"
set ScriptFSM(PLAYEDWRONG1,ev_media_done) "ActionPlayQuestion1Again PLAYEDQUESTION1"
set ScriptFSM(PLAYEDQUESTION1,ev_media_done) "ActionCollectQuestion1 COLLECTEDQUESTION1"
set ScriptFSM(COLLECTEDQUESTION1,ev_collectdigits_done) "Action1 CALLDISCONNECT"
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 03-08-2011 10:46:43 AM
Ok thanks. I´m going to test with Question1Pattern.
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 03-08-2011 03:10:44 PM
Hi,
I put the new variable in the proc bellow, but it is not working yet...
proc ActionCollectQuestion1 { } {
puts "IT7: collecting question 1"
set Question1Param(interruptPrompt) true
set Question1Param(terminationKey) #
set Question1Param(enableReporting) true
set Question1Param(maxDigits) 1
set Question1Param(dialPlan) true
set Question1Pattern(1) "1"
set Question1Pattern(2) "2"
set Question1Pattern(3) "3"
leg collectdigits leg_incoming Question1Param Question1Pattern
puts "IT7: collected question 1"
}
On router I put the "dtmf-relay h245-alphanumeric", but I don´t have sucess...
dial-peer voice 7067 voip
service passwordreset
incoming called-number 7077
dtmf-relay h245-alphanumeric
codec g711ulaw
The debug voice application digitcollect is bellow:
it7-rot-csc-03#
028835: *Nov 16 01:37:37.487: //3255//Digi:/tcl_LegDigitCollectObjCmd: collectdigits leg_incoming Question1Param Question1Pattern
028836: *Nov 16 01:37:37.491: //3255//Digi:/C_DigitCollect_Start: Leg=3255, Dialplan=True, Diaplanterm=False, DigitReport=True, DigitConsume=False IgnoreInitialKey=False, IgnoreDTMFacceptINFO=False, Abortkey=, Terminationkey=#, Numpatterns=3, Maxdigits=1, Mindigits=0, Interruptprompt=True, InterTimeout=-1000, Initialtimeout=-1000, Mask=0
028837: *Nov 16 01:37:37.491: //-1//Digi:/AFW_DigitCollect_New:
028838: *Nov 16 01:37:37.491: //-1//Digi:HN1585EEE3:/AFW_DigitCollect_New:
it7-rot-csc-03#DialPlan=TRUE AbortKey= TermKey=# NumPatts=3
Enable=TRUE Consume=FALSE InterruptPrompt=TRUE minDigits=0 maxDigits=1 DialPlanTerm=FALSE
028839: *Nov 16 01:37:37.495: //3255/806FF4A50401/Digi:/DigitCollectStart_UpdateStats:
028840: *Nov 16 01:37:37.495: //3255//Digi:/AFW_M_DigitCollect_Action:
028841: *Nov 16 01:37:37.499: //3255//Digi:/act_DCRunning_RDone: callid=3255 Enable succeeded.enable=1 matchDialplan=1 numPatterns=3matchDialplanTerm=0
it7-rot-csc-03#
028842: *Nov 16 01:37:43.921: //3255//Digi:/AFW_M_DigitCollect_Action:
028843: *Nov 16 01:37:43.921: //3255//Digi:/act_DCRunning_Disconnected:
028844: *Nov 16 01:37:43.921: //3255//Digi:/DigitCollect_Complete: Status 7=DC_DISCONNECTED. Digits=
028845: *Nov 16 01:37:43.925: //3255//Digi:/AFW_M_DigitCollect_EventPreProcess:
028846: *Nov 16 01:37:43.925: //3255//Digi:/DigitCollectEnd_UpdateStats:
Subject: RE: Collect digits error
Replied by: Raghavendra Gutty Veeranagappa on 04-08-2011 02:38:04 AM
Hi Jean,
media play command syntax is wrong please modify as below.
media play leg_incoming flash:opcoes.wav
Thanks,
Raghavendra
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 04-08-2011 12:07:16 PM
Thanks, but the audio is working... My problem is in the proc "ActionCollectQuestion1".. It is not working...
I need to wait full audio "opcoes.wav" for after digit a option...
thanks.
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 04-08-2011 02:54:48 PM
I need wait terminate the audio to choose a option....
Subject: RE: Collect digits error
Replied by: Raghavendra Gutty Veeranagappa on 05-08-2011 01:25:28 AM
Hi Jean,
yes you need to wait to full audio to collect digit because you are issuing leg collect digits after ev_media_done event recieved, you can issue leg collect digits command after media play command and wait for ev_collectdigits_done event instead of ev_media_done event.
proc ActionPlayQuestion1 { } {
global counter
set counter 0
set Question1Param(interruptPrompt) true
set Question1Param(terminationKey) #
set Question1Param(enableReporting) true
set Question1Param(maxDigits) 1
set Question1Param(dialPlan) true
set Question1Pattern(1) "1"
set Question1Pattern(2) "2"
set Question1Pattern(3) "3"
puts "IT7: playing question 1"
media play leg_incoming flash:opcoes.wav
puts "IT7: played question 1"
leg collectdigits leg_incoming Question1Param Question1Pattern
}
Thanks,
Raghavendra
Subject: RE: Collect digits error
Replied by: Jean Lofrano on 05-08-2011 11:24:00 AM
Thank you so much!
The problem was solved.
Att.
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