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This feature allow end-users or administrators to provision phones with minimum admin work
It was introduced with CUCM 10.x
The users need to follow the prompts on the phones to login to CUCM which will auto-provision the phones
How it works?
The phone auto-registers with CUCM
During auto-registration it gets an idle URL.
This idle URL points the phone to self-provision XPS resource running on CUCM
Once the phone contacts the XPS resource, it will be prompted for user ID/pin
From here there are two approaches to complete Self-Provisioning
Option#1
When the users enter the user ID and PIN, they are authenticated with the CM and their primary extension is determined
The users are then prompted to confirm that they wish to provision the phone using their primary extension. If they confirm, the phone will be provisioned and reset
Option#2
The users can call Self-Provision IVR
The users need to enter Self-Service ID and PIN
Upon confirmation, the phone will be provisioned using the End User Primary Extension
To disable self-provisioning, delete the idle URL from phones configuration, enterprise parameters, auto-registration Universal Device Template (UDT)
To configure Self-Provisioning
Verify UDT assigned to System > Cisco Unified CM > Auto Registration Information > Universal Device Template.
By default Auto-Registration Template is assigned which has the idle URL
Navigate to User Management > User/Phone Add > Universal Line Template > Add New
Assign default Partition and CSS to be used for self-provisioned DN
Configure other settings such as Call Forwarding, Enterprise Alternate Number, +E164 Alternate Number
Configure auto-registration settings under System > Cisco Unified CM > Auto Registration Information
Assign UDT, ULT and Starting/Ending Directory Numbers
Navigate to User Management > Self-Provisioning and configure the authentication method for end users to run self-provisioning
Require Authentication
No Authentication: In this mode the end users need to enter the username which will trigger the provisioning without a need for PIN/Password
Navigate to User Management > User Settings > User Profile > Add New
This user profile will be used to configure the device and line settings of the phone during self-provisioning
Assign UDT for Desk Phones, Mobile and Desk Devices and RDP
Assign ULT
Enable Allow End User to Provision their own phones and set the max number of phones to be self-provision
Navigate to User Management > User/Phone Add > Feature Group Template > Add New
This is used with users synced from AD or users added using quick add feature
It will assign Users Profile to synced users
It will assign Service Profile to synced users
It will configure users settings for synced users such as Enable IM and Presence, Enable Mobility, Enable EMCC, Enable End User to Host Conference Now
Add End User
The main parameters in end user settings needed for self-provisioning are:
User Profile
Primary Extension
In case the End Users are synced from AD or added using Quick Add, the User Profile will be synched using Feature Group Template
Primary extension should be created manually in case of Quick Add or synched automatically in case of AD
In case the End Users are added manually, these parameters needs to be assigned manually.
Setup Self-Provision IVR
Configure CTI Route Point which can be dialed from Auto-Registeration CSS
Configure Application User with Standard CCM EndUser and Standard CTI Enabled access control groups
Associate the CTI Route Point as controlled device to Application User
Navigate to User Management > Self-Provision and assign the CTI Route Point and Application User
Troubleshooting Self-Provision IVR
IVR Component runs on Publisher Node Only (it doesn’t run on Subscribers)
If auto-registered phone doesn't get the configured Phone Button Template in UDT, make sure that Auto Registration Legacy Mode is False in the Enterprise Parameters
This setting will disable UDT for auto-registration and fallback to Device Defaults
Any change in the Application User or CTI Route Point needs a restart of IVR Self-Provisioning service
If the auto-registered phone can't dial CTI Route Point DN, ensure that the region bandwidth between CTI and Phone is greater than 8000
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