Hi,   If the SRST was ordered along with Cisco Gateways[ under same contract], then, you would be able to see the Part Codes along with Quantities on Cisco Service Contract site if contract is mapped to your CCOID . https://ccrc.cisco.com/ServiceContract/contract/ You need to enter Serial number of Router.    or you can reach out to Partner who has placed order for you to share these details. You can try the command sh call-manager-fallback license and look for below output , if it helps License Supported: cme-srst: Registered, In Use. Handle: 0x29000005 Maximum User License: 110   regds, aman   ... View more

Hi,   Few of the Part codes are as below:   CUWL-10X-k9, CUWL-11X-K9 and CUWL-12x-K9 UCAPPS-SW-10X-K9 UPG-UWL-10XSTD UCL-UCM-UPG-K9 R-UCL-UCM-LIC-K9 You can  either try running CCW or get in touch with concerned Partner to prepare the BoQ.   regds, aman   ... View more

Hi,   I suppose you should be able to see the command utils reset_application_ui_administrator_password in Audit logs.   can you cross-check in logs.   regds, aman ... View more

Hi Davis,   Please look into link : https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7800-8800/english/accessories/p881_b_accessorie-guide-for-cisco-ip/p881_b_accessorie-guide-for-cisco-ip_chapter_01.html#IP8K_TP_CA5D75A4_00 regds, aman ... View more

Hi ,   Make sure the cop file is lying in correct path where sftp is running.   regds, aman ... View more

Hi ,   Is Subscriber being installed across WAN ? check for ports [getting blocked] if firewall is installed .   you can check the link   https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/port/10_0_1/CUCM_BK_T537717B_00_tcp-port-usage-guide-100/CUCM_BK_T537717B_00_tcp-port-usage-guide-100_chapter_01.html     regds, aman ... View more

Hi, Please check for NTP reachability in Publisher.   regds, aman ... View more

Hi,   you can also refer the below link with Table 1.6 for details   https://www.cisco.com/c/en/us/td/docs/routers/access/4400/hardware/installation/guide4400-4300/C4400_isr/Overview.html#32890 regds, aman ... View more

Hi,   May be the PAKs have been already used for generating the licenses.   that is the reason u are getting this error. You can open a  case with licensing@cisco.com.   regds, aman ... View more

Hi ,   you can check the status of ntp from CUCM PUB using the command "utils ntp status". If it does not show Syncronised with stratum less than 5 , then , u need to check the ntp source else suggest opening TAC case for resolution.   regds, aman ... View more

Hi ,   Please have a look into the bug even it occurs while doing migration   Time sync issue betn VMHost & VM Instance during M1 migration CSCur94973   Description Symptom: Upgrade times out with the error: Command "/opt/cisco/install/bin/pmNormalizeGeneric /etc/opt/cisco/install/component_install_cmd_list" has exceeded timed threshold of 3600 seconds Conditions: Migration from 6.1(5)/7.x/8.x/9.x/10.0(1)/10.5(1) to 10.5(2) Workaround: Disable the VM's ntp sync with the ESXi host using the workaround mentioned in the below link:http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1189   regds, aman     ... View more

Hi,   If u are running CUCM 9 or above , u can run the below command which would give u Application username license management list users The same user is used to login into CUCM Administration page and ELM/PLM regds, aman ... View more