Created by: null on 13-02-2008 01:49:59 PM I am interested to know whether DTMF masking is available in Audium Universal Edition? If so, how to achieve the same based on version.
This is specific, when we have a caller, IVR and agent in conference and asking the caller to enter some sensitive data like credit card, cvv numbers etc...
Thanks! -Sethu
Subject: RE: DTMF Tone masking possible? Replied by: Janine Graves on 13-02-2008 06:40:38 PM I don't know what DTMF masking is, but if all you want is to stop the logging of the information, you could do an 'App Transfer' to another app that has the logging turned off before you transfer the call.
Use this new app (the one you've done the 'App Transfer' to for performing the conference call. If there is anything you do want logged from the caller, you can add it yourself using 'Add to Log' in the General Tab of the different windows.
Would that work?
Janine www.TrainingTheExperts.com
Subject: RE: DTMF Tone masking possible? Replied by: Michael Bochynski on 13-02-2008 07:14:10 PM Janine,
I think Sethu is referring to the actual DTMF tones that you can hear when typing in digits.
Sethu,
This setting would be configurable on your hardware side, not Call Services. Call Services only generates VXML pages, does not interact directly with a caller.
Note that as of CVP 4.1 we added ability to disable logging on per element basis, giving users greater control over what data and when is logged.
Regards, Michael
Subject: RE: DTMF Tone masking possible? Replied by: null on 14-02-2008 03:10:51 AM Michael interpretation is right. Which hardware component support to mask the DTMF tone?
Subject: RE: DTMF Tone masking possible? Replied by: Michael Bochynski on 14-02-2008 03:10:26 PM Hi,
This forum is only for discussions related to Call Services Universal Edition only. Please contact your hardware vendor for details. If you use only Cisco's hardware, you can contact TAC for help.
Regards, Michael
Subject: RE: DTMF Tone masking possible? Replied by: ALI AHAMAD S.F. on 19-12-2010 12:25:19 AM Michael, i am keen o know is this possible solution to mask DTMF and also during the call Agent should hear the DTMF tone which should be muted , the scenario will be Agent transfer/conference the call with CVP ,dont know which way feasible solution but yes agent has to transfer to CVP for customer to enter CARD NUMBER and after time out 60 seconds call should come back to same agent . Regards
Hi,
This forum is only for discussions related to Call Services Universal Edition only. Please contact your hardware vendor for details. If you use only Cisco's hardware, you can contact TAC for help.
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