Created by: Andrew Higgins on 04-03-2013 09:19:31 AM Successfully upgraded a system from 9.0 to 9.1 but receiving an error with the call control gadget after an agent logs in. -----START----- There were issues rendering this gadget. org.apache.shindig.common.xml.XmlException: The element type "meta" must be terminated by the matching end-tag "". At: (20,3)
http://localhost/desktop/gadgets/CallControl.xml -----END----- The rest of the UI is OK. Agent can sign in / out, change state, show reserved for an incoming call. Call control gadget, as normally seen, is not visible at all. Happens with both Firefox and IE 8. -Andrew
Subject: RE: New Message from Andrew Higgins in Cisco Finesse - General Questions: E Replied by: David Lender on 04-03-2013 09:23:19 AM An issue with the CallControl gadget is a Finesse product issue. Suggest you open a TAC service request on the Finesse desktop.
Subject: RE: Error after upgrade to 9.1 Replied by: Andrew Higgins on 04-03-2013 10:04:22 AM Problem resolved. It was pointed out that the install guide for 9.1 calls out a change to the default layout. http://localhost/desktop/gadgets/CallControl.xml Needs to be changed to... http://localhost/desktop/gadgets/CallControl.jsp That is something we typically expect to see in the release notes. -Andrew
Subject: RE: New Message from Andrew Higgins in Cisco Finesse - General Questions: R Replied by: David Lender on 04-03-2013 10:22:19 AM Good to hear. I have opened doc defect CSCue92671 on the release notes to call out the change in the default layout to CallControl.jsp
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