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Extension Mobility is missing information: after entering a username and password, the IP phone only shows one directory number even though two are configured in the profile

TCC_2
Level 10
Level 10

‎06-18-2009 03:55 PM - edited ‎03-12-2019 08:21 AM

Resolution

This issue is likely a symptom of one of these possibilities:

  • Cisco bug ID CSCdy80350: The phone directory number does not change after logging in to Extension Mobility.

    For the workaround, try resetting the phone by pressing **#**. The correct directory number is shown after that.

  • Cisco bug ID CSCdv56387: The Cisco 7940 phone does not allow a second line with Extension Mobility.

    There is no workaround.

  • Cisco bug ID CSCdw35606: Unable to add a Cisco 7940 phone using the two line button template.

        There is no workaround.

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