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on 01-24-2014 11:17 AM
This document was generated from CDN thread
Created by: null on 19-04-2004 05:44:19 PM
Hi,
I need some help getting the HelloWorld program running on the Genesys GVP platform. I have other applciations running on Genesys right now using both TTS & ASR without trouble.
Audium 3.3 is stalled with the correct license file and what I believe is the latest Genesys adapter. I was careful to follow the instructions outlined in the reame.txt that came with the adapter.
The URL used by Genesys for the HelloWorld program is copied below:
GVP URL
http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld
I also copied the popgateway logs from Genesys to maybe help shed some more light on the issue, by the log entry below it looks like Genesys just isn't finding the Audium HelloWord program. Any ehlp you can provide will be greatly appreciated....
POPGateway Log off Genesys GVP
-----
2004/04/19 17:28:22.125 C98 XMLPage.cpp:1788 C=12:L=1:U=321 XMLPage.processPageFetchResult: Failed to fetch url http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={ABEFA3E0-AFCB-42B8-98FC-E4E685400E10}&ScriptID=$sid$&ScriptData=$scriptdata$: 0x80042efd
2004/04/19 17:28:22.125 C98 BeginSession.cpp:518 C=12:L=1:U=321 Exception caught within <ACCEPT_CALL>.Execute:URL is http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={ABEFA3E0-AFCB-42B8-98FC-E4E685400E10}&ScriptID=$sid$&ScriptData=$scriptdata$
2004/04/19 17:28:22.140 C98 XMLData.cpp:2294 C=12:L=1:U=321 Could not send the trap:The ErrorString is :XMLPAGE_TIMEOUT : The attempt to connect to the server failed ErrorURL: http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={ABEFA3E0-AFCB-42B8-98FC-E4E685400E10}&ScriptID=$sid$&ScriptData=$scriptdata$: CCThread:Inbound
2004/04/19 17:28:22.140 C98 XMLData.cpp:2294 C=12:L=1:U=321 Could not send the trap:The ErrorString is :CALL_DROPPED : REASON: Primary WAS Failure. No Backup WAS Provisioned. ANI=4444 DID=4444 TollFreeNum=8001234567 Reseller=Genesys Customer=test Application=Hello_Audium SessionID={ABEFA3E0-AFCB-42B8-98FC-E4E685400E10} LastError=XMLPAGE_TIMEOUT LastErrorString=The attempt to connect to the server failed ErrorURL: http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={ABEFA3E0-AFCB-42B8-98FC-E4E685400E10}&ScriptID=$sid$&ScriptData=$scriptdata$: CCThread:Inbound
========================restarted tomcat and sent another call through, here's the log excerpt====================
2004/04/19 17:28:22.140 C98 XMLData.cpp:2294 C=12:L=1:U=321 Could not send the trap:The ErrorString is :CALL_DROPPED : REASON: Primary WAS Failure. No Backup WAS Provisioned. ANI=4444 DID=4444 TollFreeNum=8001234567 Reseller=Genesys Customer=test Application=Hello_Audium SessionID={ABEFA3E0-AFCB-42B8-98FC-E4E685400E10} LastError=XMLPAGE_TIMEOUT LastErrorString=The attempt to connect to the server failed ErrorURL: http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={ABEFA3E0-AFCB-42B8-98FC-E4E685400E10}&ScriptID=$sid$&ScriptData=$scriptdata$: CCThread:Inbound
2004/04/19 17:31:20.671 C98 XMLPage.cpp:1788 C=12:L=1:U=321 XMLPage.processPageFetchResult: Failed to fetch url http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={B8DB9D54-7309-46F6-8068-1819F3FE16F8}&ScriptID=$sid$&ScriptData=$scriptdata$: 0x80042efd
2004/04/19 17:31:20.671 C98 BeginSession.cpp:518 C=12:L=1:U=321 Exception caught within <ACCEPT_CALL>.Execute:URL is http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={B8DB9D54-7309-46F6-8068-1819F3FE16F8}&ScriptID=$sid$&ScriptData=$scriptdata$
2004/04/19 17:31:20.687 C98 XMLData.cpp:2294 C=12:L=1:U=321 Could not send the trap:The ErrorString is :XMLPAGE_TIMEOUT : The attempt to connect to the server failed ErrorURL: http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={B8DB9D54-7309-46F6-8068-1819F3FE16F8}&ScriptID=$sid$&ScriptData=$scriptdata$: CCThread:Inbound
2004/04/19 17:31:20.687 C98 XMLData.cpp:2294 C=12:L=1:U=321 Could not send the trap:The ErrorString is :CALL_DROPPED : REASON: Primary WAS Failure. No Backup WAS Provisioned. ANI=4444 DID=4444 TollFreeNum=8001234567 Reseller=Genesys Customer=test Application=Hello_Audium SessionID={B8DB9D54-7309-46F6-8068-1819F3FE16F8} LastError=XMLPAGE_TIMEOUT LastErrorString=The attempt to connect to the server failed ErrorURL: http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={B8DB9D54-7309-46F6-8068-1819F3FE16F8}&ScriptID=$sid$&ScriptData=$scriptdata$: CCThread:Inbound
2004/04/19 17:34:46.000 C9C ActLogger.cpp:355 C=10:L=1:U=0 logCallCounters: ******************** General Call Counters ********************
2004/04/19 17:34:46.000 C9C ActLogger.cpp:359 C=10:L=1:U=0 logCallCounters: Total Inbound Calls = 9
2004/04/19 17:34:46.000 C9C ActLogger.cpp:363 C=10:L=1:U=0 logCallCounters: Total Inbound Calls Connected = 9
2004/04/19 17:34:46.000 C9C ActLogger.cpp:367 C=10:L=1:U=0 logCallCounters: Total Inbound Calls Rejected = 0
2004/04/19 17:34:46.000 C9C ActLogger.cpp:371 C=10:L=1:U=0 logCallCounters: Total Outbound Calls = 0
2004/04/19 17:34:46.000 C9C ActLogger.cpp:375 C=10:L=1:U=0 logCallCounters: Total Outbound Calls Connected = 0
2004/04/19 17:34:46.000 C9C ActLogger.cpp:379 C=10:L=1:U=0 logCallCounters: Total Outbound Calls Rejected = 0
2004/04/19 17:34:46.000 C9C ActLogger.cpp:182 C=10:L=1:U=0 execute: ******************** ********************
2004/04/19 18:04:46.000 C98 ActLogger.cpp:355 C=10:L=1:U=0 logCallCounters: ******************** General Call Counters ********************
2004/04/19 18:04:46.000 C98 ActLogger.cpp:359 C=10:L=1:U=0 logCallCounters: Total Inbound Calls = 9
2004/04/19 18:04:46.000 C98 ActLogger.cpp:363 C=10:L=1:U=0 logCallCounters: Total Inbound Calls Connected = 9
2004/04/19 18:04:46.000 C98 ActLogger.cpp:367 C=10:L=1:U=0 logCallCounters: Total Inbound Calls Rejected = 0
2004/04/19 18:04:46.000 C98 ActLogger.cpp:371 C=10:L=1:U=0 logCallCounters: Total Outbound Calls = 0
2004/04/19 18:04:46.000 C98 ActLogger.cpp:375 C=10:L=1:U=0 logCallCounters: Total Outbound Calls Connected = 0
2004/04/19 18:04:46.000 C98 ActLogger.cpp:379 C=10:L=1:U=0 logCallCounters: Total Outbound Calls Rejected = 0
2004/04/19 18:04:46.000 C98 ActLogger.cpp:182 C=10:L=1:U=0 execute: ******************** ********************
2004/04/19 18:12:33.281 3E0 VxmlRootLoader.cpp:228 C=12:L=2:U=320 Warning: Application error. Could not process <vxml> for URL (http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={4F9F5116-1C43-4A45-AA4E-431BDD0E0998}&ScriptID=$sid$&ScriptData=$scriptdata$). Possibly no namespace was specified for VXML 2.0.
2004/04/19 18:12:33.281 3E0 ConversationController.cpp:1365 C=3:L=2:U=0 Informed CFC about Leg going down
2004/04/19 18:12:46.406 3E0 VxmlRootLoader.cpp:228 C=12:L=2:U=320 Warning: Application error. Could not process <vxml> for URL (http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={1A93B54E-38A0-48DA-89B9-CF87BC3AF90B}&ScriptID=$sid$&ScriptData=$scriptdata$). Possibly no namespace was specified for VXML 2.0.
2004/04/19 18:12:46.468 3E0 ConversationController.cpp:1365 C=3:L=2:U=0 Informed CFC about Leg going down
Subject: RE: Genesys GVP running the HelloWorld program
Replied by: Michael Bochynski on 19-04-2004 07:01:36 PM
Hi Will,
The possible reason might be that your application server and/or Audium are not running. Please verify that both the application server and Audium are running by executing [i:24b0f7aa2e]status[/i:24b0f7aa2e] script in the [b:24b0f7aa2e][AUDIUM_HOME]/admin [/b:24b0f7aa2e] folder.
You can also simulate a call by using your web browser. Type the URL of an Audium application in your web browser and check whether the VXML is produced. The URL should be the same as for Genesys browser:
http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld
Regards,
Michael
Subject: RE: Genesys GVP running the HelloWorld program
Replied by: null on 19-04-2004 07:27:45 PM
Michael,
The results of the status.bat script are below
<application name> -- <status> -- <active callers>
AudiumBank -- running -- 0
Chapter1_HelloWorld -- running -- 0
Chapter5_AgeIdentificationRevisited -- running -- 0
Chapter2_AgeIdentification -- running -- 0
Chapter4_Receptionist -- running -- 0
Chapter6_UserProfile -- running -- 0
GVP_App -- running -- 0
Chapter3_Clock -- running -- 0
Press any key to continue . . .
Other than the applications, how can you tell whether the application server and or audium are running?
Also, when I placed the URL in the browser it did generate xml (I have attached the file containing the xml)
Will
Subject: RE: Genesys GVP running the HelloWorld program
Replied by: null on 19-04-2004 07:34:31 PM
Micheal,
FYI, If at any point you would like to take a look at the server I can provide PCAnywhere access.
Will
Subject: RE: Genesys GVP running the HelloWorld program
Replied by: Michael Bochynski on 19-04-2004 11:13:20 PM
Hi Will,
The Genesys logs indicate that the voice browser couldn't find the URL. Please verify that your machine with Audium (128.1.1.84:8080) can be accessed from the voice browser's box.
You can check whether Audium is running in two ways. Either by calling into deployed applications or using status script. The status script will return the list of deployed applications , their status and number of active calls.
Checking the status of your application server can be done by using the base URL, in your case it would be http://128.1.1.84:8080. If the application server is running, it should return a default web page. Please refer to you application server's documentation for details.
Regards,
Michael
Subject: RE: Genesys GVP running the HelloWorld program
Replied by: null on 20-04-2004 02:46:59 PM
Michael,
The Audium server and Tomcat are running, when I type the URL http://128.1.1.84:8080 I get the tomcat home page, Also when I type the application URL from a browser Audium does genterate the VXML code (http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld ) you can view this VXML as I attached it to this thread yesterday.
My question is if the application URL is correct, why can't Genesys see the code, is it possible that I have the wrong Audium/Genesys adapter?
Will
Subject: RE: Genesys GVP running the HelloWorld program
Replied by: Michael Bochynski on 20-04-2004 08:34:35 PM
Comment:
The issue is solved. Problem was with the incorrect deployment of Audium on Tomcat. When deploying a new war file, you have to remove not only the old war file but also the expanded folder from Tomcat's webapp folder.
Michael
Created by: null on 19-04-2004 05:44:19 PM
Hi,
I need some help getting the HelloWorld program running on the Genesys GVP platform. I have other applciations running on Genesys right now using both TTS & ASR without trouble.
Audium 3.3 is stalled with the correct license file and what I believe is the latest Genesys adapter. I was careful to follow the instructions outlined in the reame.txt that came with the adapter.
The URL used by Genesys for the HelloWorld program is copied below:
GVP URL
http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld
I also copied the popgateway logs from Genesys to maybe help shed some more light on the issue, by the log entry below it looks like Genesys just isn't finding the Audium HelloWord program. Any ehlp you can provide will be greatly appreciated....
POPGateway Log off Genesys GVP
-----
2004/04/19 17:28:22.125 C98 XMLPage.cpp:1788 C=12:L=1:U=321 XMLPage.processPageFetchResult: Failed to fetch url http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={ABEFA3E0-AFCB-42B8-98FC-E4E685400E10}&ScriptID=$sid$&ScriptData=$scriptdata$: 0x80042efd
2004/04/19 17:28:22.125 C98 BeginSession.cpp:518 C=12:L=1:U=321 Exception caught within <ACCEPT_CALL>.Execute:URL is http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={ABEFA3E0-AFCB-42B8-98FC-E4E685400E10}&ScriptID=$sid$&ScriptData=$scriptdata$
2004/04/19 17:28:22.140 C98 XMLData.cpp:2294 C=12:L=1:U=321 Could not send the trap:The ErrorString is :XMLPAGE_TIMEOUT : The attempt to connect to the server failed ErrorURL: http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={ABEFA3E0-AFCB-42B8-98FC-E4E685400E10}&ScriptID=$sid$&ScriptData=$scriptdata$: CCThread:Inbound
2004/04/19 17:28:22.140 C98 XMLData.cpp:2294 C=12:L=1:U=321 Could not send the trap:The ErrorString is :CALL_DROPPED : REASON: Primary WAS Failure. No Backup WAS Provisioned. ANI=4444 DID=4444 TollFreeNum=8001234567 Reseller=Genesys Customer=test Application=Hello_Audium SessionID={ABEFA3E0-AFCB-42B8-98FC-E4E685400E10} LastError=XMLPAGE_TIMEOUT LastErrorString=The attempt to connect to the server failed ErrorURL: http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={ABEFA3E0-AFCB-42B8-98FC-E4E685400E10}&ScriptID=$sid$&ScriptData=$scriptdata$: CCThread:Inbound
========================restarted tomcat and sent another call through, here's the log excerpt====================
2004/04/19 17:28:22.140 C98 XMLData.cpp:2294 C=12:L=1:U=321 Could not send the trap:The ErrorString is :CALL_DROPPED : REASON: Primary WAS Failure. No Backup WAS Provisioned. ANI=4444 DID=4444 TollFreeNum=8001234567 Reseller=Genesys Customer=test Application=Hello_Audium SessionID={ABEFA3E0-AFCB-42B8-98FC-E4E685400E10} LastError=XMLPAGE_TIMEOUT LastErrorString=The attempt to connect to the server failed ErrorURL: http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={ABEFA3E0-AFCB-42B8-98FC-E4E685400E10}&ScriptID=$sid$&ScriptData=$scriptdata$: CCThread:Inbound
2004/04/19 17:31:20.671 C98 XMLPage.cpp:1788 C=12:L=1:U=321 XMLPage.processPageFetchResult: Failed to fetch url http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={B8DB9D54-7309-46F6-8068-1819F3FE16F8}&ScriptID=$sid$&ScriptData=$scriptdata$: 0x80042efd
2004/04/19 17:31:20.671 C98 BeginSession.cpp:518 C=12:L=1:U=321 Exception caught within <ACCEPT_CALL>.Execute:URL is http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={B8DB9D54-7309-46F6-8068-1819F3FE16F8}&ScriptID=$sid$&ScriptData=$scriptdata$
2004/04/19 17:31:20.687 C98 XMLData.cpp:2294 C=12:L=1:U=321 Could not send the trap:The ErrorString is :XMLPAGE_TIMEOUT : The attempt to connect to the server failed ErrorURL: http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={B8DB9D54-7309-46F6-8068-1819F3FE16F8}&ScriptID=$sid$&ScriptData=$scriptdata$: CCThread:Inbound
2004/04/19 17:31:20.687 C98 XMLData.cpp:2294 C=12:L=1:U=321 Could not send the trap:The ErrorString is :CALL_DROPPED : REASON: Primary WAS Failure. No Backup WAS Provisioned. ANI=4444 DID=4444 TollFreeNum=8001234567 Reseller=Genesys Customer=test Application=Hello_Audium SessionID={B8DB9D54-7309-46F6-8068-1819F3FE16F8} LastError=XMLPAGE_TIMEOUT LastErrorString=The attempt to connect to the server failed ErrorURL: http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={B8DB9D54-7309-46F6-8068-1819F3FE16F8}&ScriptID=$sid$&ScriptData=$scriptdata$: CCThread:Inbound
2004/04/19 17:34:46.000 C9C ActLogger.cpp:355 C=10:L=1:U=0 logCallCounters: ******************** General Call Counters ********************
2004/04/19 17:34:46.000 C9C ActLogger.cpp:359 C=10:L=1:U=0 logCallCounters: Total Inbound Calls = 9
2004/04/19 17:34:46.000 C9C ActLogger.cpp:363 C=10:L=1:U=0 logCallCounters: Total Inbound Calls Connected = 9
2004/04/19 17:34:46.000 C9C ActLogger.cpp:367 C=10:L=1:U=0 logCallCounters: Total Inbound Calls Rejected = 0
2004/04/19 17:34:46.000 C9C ActLogger.cpp:371 C=10:L=1:U=0 logCallCounters: Total Outbound Calls = 0
2004/04/19 17:34:46.000 C9C ActLogger.cpp:375 C=10:L=1:U=0 logCallCounters: Total Outbound Calls Connected = 0
2004/04/19 17:34:46.000 C9C ActLogger.cpp:379 C=10:L=1:U=0 logCallCounters: Total Outbound Calls Rejected = 0
2004/04/19 17:34:46.000 C9C ActLogger.cpp:182 C=10:L=1:U=0 execute: ******************** ********************
2004/04/19 18:04:46.000 C98 ActLogger.cpp:355 C=10:L=1:U=0 logCallCounters: ******************** General Call Counters ********************
2004/04/19 18:04:46.000 C98 ActLogger.cpp:359 C=10:L=1:U=0 logCallCounters: Total Inbound Calls = 9
2004/04/19 18:04:46.000 C98 ActLogger.cpp:363 C=10:L=1:U=0 logCallCounters: Total Inbound Calls Connected = 9
2004/04/19 18:04:46.000 C98 ActLogger.cpp:367 C=10:L=1:U=0 logCallCounters: Total Inbound Calls Rejected = 0
2004/04/19 18:04:46.000 C98 ActLogger.cpp:371 C=10:L=1:U=0 logCallCounters: Total Outbound Calls = 0
2004/04/19 18:04:46.000 C98 ActLogger.cpp:375 C=10:L=1:U=0 logCallCounters: Total Outbound Calls Connected = 0
2004/04/19 18:04:46.000 C98 ActLogger.cpp:379 C=10:L=1:U=0 logCallCounters: Total Outbound Calls Rejected = 0
2004/04/19 18:04:46.000 C98 ActLogger.cpp:182 C=10:L=1:U=0 execute: ******************** ********************
2004/04/19 18:12:33.281 3E0 VxmlRootLoader.cpp:228 C=12:L=2:U=320 Warning: Application error. Could not process <vxml> for URL (http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={4F9F5116-1C43-4A45-AA4E-431BDD0E0998}&ScriptID=$sid$&ScriptData=$scriptdata$). Possibly no namespace was specified for VXML 2.0.
2004/04/19 18:12:33.281 3E0 ConversationController.cpp:1365 C=3:L=2:U=0 Informed CFC about Leg going down
2004/04/19 18:12:46.406 3E0 VxmlRootLoader.cpp:228 C=12:L=2:U=320 Warning: Application error. Could not process <vxml> for URL (http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld&NEXTACTION=START&ANI=4444&DID=8001234567&SESSIONID={1A93B54E-38A0-48DA-89B9-CF87BC3AF90B}&ScriptID=$sid$&ScriptData=$scriptdata$). Possibly no namespace was specified for VXML 2.0.
2004/04/19 18:12:46.468 3E0 ConversationController.cpp:1365 C=3:L=2:U=0 Informed CFC about Leg going down
Subject: RE: Genesys GVP running the HelloWorld program
Replied by: Michael Bochynski on 19-04-2004 07:01:36 PM
Hi Will,
The possible reason might be that your application server and/or Audium are not running. Please verify that both the application server and Audium are running by executing [i:24b0f7aa2e]status[/i:24b0f7aa2e] script in the [b:24b0f7aa2e][AUDIUM_HOME]/admin [/b:24b0f7aa2e] folder.
You can also simulate a call by using your web browser. Type the URL of an Audium application in your web browser and check whether the VXML is produced. The URL should be the same as for Genesys browser:
http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld
Regards,
Michael
Subject: RE: Genesys GVP running the HelloWorld program
Replied by: null on 19-04-2004 07:27:45 PM
Michael,
The results of the status.bat script are below
<application name> -- <status> -- <active callers>
AudiumBank -- running -- 0
Chapter1_HelloWorld -- running -- 0
Chapter5_AgeIdentificationRevisited -- running -- 0
Chapter2_AgeIdentification -- running -- 0
Chapter4_Receptionist -- running -- 0
Chapter6_UserProfile -- running -- 0
GVP_App -- running -- 0
Chapter3_Clock -- running -- 0
Press any key to continue . . .
Other than the applications, how can you tell whether the application server and or audium are running?
Also, when I placed the URL in the browser it did generate xml (I have attached the file containing the xml)
Will
Subject: RE: Genesys GVP running the HelloWorld program
Replied by: null on 19-04-2004 07:34:31 PM
Micheal,
FYI, If at any point you would like to take a look at the server I can provide PCAnywhere access.
Will
Subject: RE: Genesys GVP running the HelloWorld program
Replied by: Michael Bochynski on 19-04-2004 11:13:20 PM
Hi Will,
The Genesys logs indicate that the voice browser couldn't find the URL. Please verify that your machine with Audium (128.1.1.84:8080) can be accessed from the voice browser's box.
You can check whether Audium is running in two ways. Either by calling into deployed applications or using status script. The status script will return the list of deployed applications , their status and number of active calls.
Checking the status of your application server can be done by using the base URL, in your case it would be http://128.1.1.84:8080. If the application server is running, it should return a default web page. Please refer to you application server's documentation for details.
Regards,
Michael
Subject: RE: Genesys GVP running the HelloWorld program
Replied by: null on 20-04-2004 02:46:59 PM
Michael,
The Audium server and Tomcat are running, when I type the URL http://128.1.1.84:8080 I get the tomcat home page, Also when I type the application URL from a browser Audium does genterate the VXML code (http://128.1.1.84:8080/Audium/Server?audium_application=Chapter1_HelloWorld ) you can view this VXML as I attached it to this thread yesterday.
My question is if the application URL is correct, why can't Genesys see the code, is it possible that I have the wrong Audium/Genesys adapter?
Will
Subject: RE: Genesys GVP running the HelloWorld program
Replied by: Michael Bochynski on 20-04-2004 08:34:35 PM
Comment:
The issue is solved. Problem was with the incorrect deployment of Audium on Tomcat. When deploying a new war file, you have to remove not only the old war file but also the expanded folder from Tomcat's webapp folder.
Michael
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