Created by: Kartik Bhatia on 18-03-2009 09:38:05 AM What all possible ways CVP can integrate to a Third Party System.
When I say a third party system I mean a system with some Data on it.
Like with IP-IVR I integrated to a Database system by using ODBC,DbRead,DBGet nodes. And also I used CreateXMLDoc, Get nodes where we used to send a URL to a web server and get info from them in XML tags.
So in the same way with CVP I integrated to Oracle Database using JNDI - Database nodes. So What all other possible ways are there to integrate and get data form a system?
Can I send a URL to a web server the same way we do in IP-IVR using CreateXMlDoc node and get reply from them with data in Tags?
I did not find this info on the SRND and the Config Guide.
Subject: RE: How CVP can fetch Data through integration? Replied by: WILLIAM WEBB on 18-03-2009 02:23:24 PM Hi Kartik - If you are using CVP 4.1(1) or greater, then there is actually a new "Web Services" element that you could use to integrate with an XML/SOAP data source. Aside from that, unfortunately you quickly get down to creating custom Java classes to do anything else similar to what IP-IVR can do with its built-in document/XML steps. I've used the Eclipse Java EE with the Web Tools Project (WTP) plug-ins to build a web services integration, and it is relatively friendly to use. I'm sure any other decent Java IDE can do the same. Commentary time - I feel for you! I'm a big fan of CVP for a lot of reasons, but I'm also a very big fan of IP-IVR. It may not have the architecture or network-level call control features, scalability, etc. of CVP, but it is a damn fine platform for even a less seasoned software developer like myself to make some seriously powerful applications. The array of built-in "Steps" in the proprietary IDE allow for the platform to do some pretty amazing stuff. I hope that Cisco continues to develop the Call Studio package in the same manner. By them doing some up-front work to make even moderately complicated functions easier, the platform gains an exponential amount of power in the hands of more people!! - Bill
Subject: RE: How CVP can fetch Data through integration? Replied by: Kartik Bhatia on 20-03-2009 11:38:01 AM Thanks Bill
Subject: RE: How CVP can fetch Data through integration? Replied by: Vijay Jayapalan on 28-09-2009 10:03:28 PM Hi Bill, Is there a best practices guide somewhere available for CVP - Webservices integration ? In other words, it will be good to know CVP limitations on what it can and cannot do when trying to call external SOAP services. Could you point to some link, document on this ? Thanks!
Subject: RE: How CVP can fetch Data through integration? Replied by: WILLIAM WEBB on 05-10-2009 07:15:51 PM Hi Vijay - I don't know of a best practices guide at the moment. I know there are some limitations, but I don't know of a list anywhere. Honestly, I see some of the lack of documentation in this area as a significant hole in the Cisco solution. I've actually been very used to exceptionally good documentation, for the most part, from Cisco, so it's a bit of an adjustment! Anyone else know of any additional docs or user guides on this? - Bill
Subject: RE: How CVP can fetch Data through integration? Replied by: Sherif Amer on 01-11-2009 06:42:30 PM Dears, can any one guide me how to do a calling to web service from CVP i tried many times but every time i got abd request !?
Subject: RE: How CVP can fetch Data through integration? Replied by: Ranjana Narayan on 02-11-2009 08:43:03 AM Sherif, Please share your wsdl, snippet of the code making a request and more details on what the error is? Another developer has shared a working code of the webservice call, you can try to make use this as a skeleton to build your own. Please refer to http://developer.cisco.com/web/cvp/forums/-/message_boards/message/1688224#_19_message_1736980 -Ranjana.
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