Setting the Traces on the Client to detailed.
1:Please log in to the CUPC client go to Help> Enable Detailed Logging.
![Create problem Report.png](Create+problem+Report.png)
2: Recreate the Problem.
Creating the Problem report
3: Go to Help > Create Problem Report.
![Create problem Report.png](Create+problem+Report.png)
4:Now a Window will pop up with the License Agreement. Please accept the Agreement.
![Terms and conditions.png](Terms+and+conditions.png)
5: Please click Next and fill in the Collect information section.
![problem Description.png](problem+Description.png)
6:Please Click Next. Problem Report Tool process collect all the files need and finally comes up with a finish window.
7:Click Finish.
![finishPRT.png](/legacyfs/online/legacy/7/5/3/3357-finishPRT.png)
8:File with name CUPC_<version>_<userid>_<timesamp>.zip on the desktop.
![Tracezip file on the Desktop.png](/legacyfs/online/legacy/8/5/3/3358-Tracezip%20file%20on%20the%20Desktop.png)
Please send the file to the TAC.
Related Links:
How to set and collect logs for the Cisco Unifed presence Server.