This document was generated from CDN thread
Created by: Dmitry Silin on 09-07-2013 11:09:37 AM
Hello Developers Team,
How to open web form just after call ends?
Subject: RE: New Message from Dmitry Silin in Finesse - General Questions: How to op
Replied by: David Lender on 09-07-2013 11:28:21 AM
you can trigger a url into an iframe in the HandleEndDialog event. You set up the HandleEndDialog event handler in the User load handler:
handleUserLoad = function (userevent) {
// Get an instance of the dialogs collection and register handlers for dialog additions and
// removals
dialogs = user.getDialogs( {
onCollectionAdd : handleNewDialog,
onCollectionDelete : handleEndDialog
});
render();
},
And then define handleEndDialog handler to trigger the iframe’s url.
See the ScreenPopSampleGadget for an example of a handleEndDialog handler.
Beginning with Finesse 10.0 (due out in Fall ’13) you will be able to create a workflow to pop a browser window based on the call ending using Finesse configuration (without creating a custom gadget).
Subject: RE: How to open web form just after call ends?
Replied by: Jin Tiam Loh on 16-07-2013 03:32:35 PM
Hi David,
"Beginning with Finesse 10.0 (due out in Fall ’13) you will be able to create a workflow to pop a browser window based on the call ending using Finesse configuration (without creating a custom gadget)."
This would be the same method currently used by Cisco Desktop Administrator for CAD? In other words, v10 is expected to have the same feature set as what CAD can do now.
Thanks!
-JT-
